3CX VOIP Phone System for Windows - Enterprise edition is an IP PBX / SIP proxy that completely replaces a traditional proprietary phone system. It uses standard SIP software or hardware phones, supports VOIP services & traditional phone lines and offers numerous benefits over a traditional PBX. A FREE edition is available and is supported via the 3CX forums.
For pdf with screen shots, please refer to PortaSwitch Handbook: Postpaid Billing, August 2009 at http://support.globalink.us/download/
Create Accounts
1. Go to the Customers screen.
2. Next to the customer name, click on the icon (the one in the Accounts column), which will take you to the account management for that customer.
3. Now click on Add.
4. Fill in the Add account form:
o Account ID Identification of the account (value to be sent in the User-Name attribute). For an account which represents a remote gateway, this is normally an IP address.
o Product Choose the product which you would like your accounts to use.
o Blocked Check this if you want to create the account as initially blocked.
o Opening Balance The initial balance on the card. For credit accounts, the opening balance is normally zero. Account Info o Type Account type; select Credit. o Credit Limit Maximum allowed credit. o Service Password Password for authentication/authorization. If you are using the default Cisco remote_ip_authenticate script, put cisco here. o Batch A batch is a management unit for accounts. The batch name is alphanumeric. You can type a new name here, or use the existing name in order to generate more accounts for the same batch. Life Cycle o Activation Date Account activation date. o Expiration Date Account expiration date; since we are setting up a postpaid service, which should function for a long time, leave this field blank. o Life Time Relative expiration date; since we are setting up a postpaid service, which should function for a long time, leave this field blank. User Interface o Login The login name this account will use to access the self- care pages. This can be the same as the account ID, or a different one may be chosen for increased security. This field is mandatory. o Password Password for the self-care pages. o Time Zone When an account owner accesses the web self-care pages to see a list of his calls, the time will be shown in the time zone most appropriate for him. o Web Interface Language The language to be used on the customer self-care web interface. 5. Click Save&Close; a confirmation screen will indicate that the account has been created. 6. Repeat steps 3-5 if the customer has more than one remote gateway.
For further information please refer to PortaSwitch Handbook: Postpaid Billing, August 2009 at http://support.globalink.us/download/
Allworx PBX:
It appears that Allworx PBX changes the media port during conversation and this setting is required to ensure calls do not drop during conversation.
For Allworx PBX located behind a router, please do the following on the Porta Web Control Panel:-
For more information on Porta, please go to http://support.globalink.us/download
How to set Asterisk with Porta Switch using ip or digest authentication
A) IP based authentication.
Please create an account ID in Porta Billing with the IP address of the Asterisk and set voip password as "cisco".
Please set the User-Agent string parameter in the Asterisk configuration to the word "Asterisk PBX ".
B) Digest (username and password) authentication.
Please create an account id just like for any other SIP device in PortaBilling.
In the Asterisk PBX, please specify username and password.
For digest authorization, please change the user agent string to 'DigestPBX'. PortaSIP does digest authentication when User-Agent is "DigestPBX".
The rest of the configuration is standard.
Please refer to http://www.asterisk.org/support for support. Please setup Asterisk as per Asterisk documentation.
Auto Recharging Subscriber Balance end of Billing Period
You can use the "Charge Credit Card When Billing Period Is Closed" option in Porta to automatically charge a customer balance.
This feature can be turned on under the Customer User Interface tab.
In order to charge customer's credit card you can set up automated periodic payments under the "Periodic Payments" tab of the customer account.
Please select the payments frequency such as monthly or weekly etc.
Please specify a fixed amount to be paid, or click the "Pay Balance" icon to pay the current balance with the specified period.
You may also use the "Balance Driven" frequency to trigger a payment when the balance is higher than the specified threshold.
Please note that your bank merchant processor must support recurring or periodic payments in order for this feature to function properly.
You can click on our KnowledgeBase and type "periodic" to search other related articles about this feature on our Private Label VoIP Porta Switch.
You must first determine what IP address your linksys device was assigned. You need to pick up the phone attached to the Line 1 jack and dial:
**** (four asterisks)
then dial: 110 #
and you will be told the IP address of your device (e.g. 192.168.1.100)
Authorize.Net Payment Setup :-
Call Barring (found on your main Porta Reseller Web Interface) allows the administrator to define destinations that you wish to block for the particular user.
Please do the following to configure this Porta feature:-
Checking Globalink Account Balance using PortaUM Codes
You may access using these codes via a registered softphone or voip device
The code *11 is used for balance announcement.
Please find the list of other PortaUM codes below (please note CISCO IVR codes differ):
*12 - voucher recharge
*21 - forwarding IVR
*22 - calling cards - optional add-on
*23 - pinless - optional add-on
*24 - callback - optional add-on
*31 - personalization IVR
*41 - top up using voucher or credit card - optional add-on
*98 - voicemail check
Thank You.
Globalink-Worldkom VoIP Services
http://support.globalink.us
You can use approved third party did providers with our Private Label VoIP Program (may vary by plan).
Due to security and compatibilty, not all did providers may be setup on your specific server.
Your did provider must use sip protocol , support major codecs and send dtmf (dial tone) to our server.
For DIDWW, please use the following syntax :-
SIP/yournumber@yoursip.yourdomain.com
For an example SIP/60333720000@sip123.worldkom.net
replace "yournumber" with your actual number like 60333720000 always beginning with country code and number in the typical e.164 format.
After "@", enter your server ip or domain name.
Please note due to security and liability reasons, our engineers are not permitted to access your login or accounts at third-party provider servers. Tech support will be limited to our servers and our Porta configuration only. You may request third-party did provider tech support to contact us, if they need any technical information.
Please search our extensive knowledgebase for more voip information.
Help Desk
Globalink Inc Help Desk
http://support.globalink.us
Please do the folllowing :-
PortaSIP_Admin_Guide_MR16.pdf , page 47
Here is a sample setup for our sip6 server.
* Subscription Page:
You can add or remove some fields in order to achieve the functionality you need
(e.g. you can request to enter an account ID if you are doing ANI based service).
1. You can propose several different packages (items) to subscribe for.
To configure them change this part:
<select name="package" style="width: 250px;"> <option value="1">Debit - $25</option>
<option value="2">Credit - $50</option> </select>
The only required part is option values, i.e. 1, 2 and so on.
2. If accounts from this web signup procedure will be created under a reseller, skip this step.
If accounts will be created under a retail customer, put here the i_customer value:
<input type='hidden' name='i_customer' value='108'>
To find the i_customer number, make sure that "Status Bar" is enabled in your browser.
Find the Customer in the PortaBilling interface and hover your cursor over the customer name (do NOT click).
The Status bar will contain the string like javascript:edit(108)
Find this number and use it after value= in the code above.
3. Notify a new account by e-mail:
<input type=hidden name='NOTIFY_BY_EMAIL' value='N'>
Place Y after value= if you would like your customer to receive an email about an account creation.
4. You can optionally pass an account ID to sign up module
(if you do not want to use auto generated. For example it could be DID):
<input type="hidden" name="accountid" value="YOURDIDHERE">
* Results Page:
Create an HTML page for signup results. Your signup request will be returned here with results (success or failure).
You can use the example below. This is HTML page with embedded perl created to run under HTML::Mason framework.
Feel free to re-implement this page in your favorite framework/language.
<html>
<head><title>Web Subscription Result</title></head> <body> <h3>Web Subscription Results - <% $result ? 'Success' : 'Failed' %></h3>
<p>Message: <% $message %></p>
% if ($result) {
<p>Account ID: <% $accountid %></p>
<p>Password: <% $password %></p>
<p>You can use Account ID and password to log in to the <a target=_new href=https://<;% $ENV{SERVER_NAME} %>:8445/login.html?
user=<% $accountid %>&password=<% $password %>>Self-care page</a></p> % } </body> </html>
<%args>
$result => undef
$message => undef
$accountid => undef
$password => undef
</%args>
result - boolean value, 1 - sign up is successful, 0 - sign up is failed message - greetings or error explanations accountid -
generated account ID password - self-care interface password for generated account ID
* PortaBilling Web Interface:
1. Create a wholesale customer. Note its i_customer.
2. Create a product and a tariff, set managed by the customer 3. Create rates for the tariff 4. Enter data on the “Online Signup” product tab
HTTP_REFERER: URL of your subscription page Validation Module: (please ask support which module will apply)
Continue URL: URL of a page where signup results will be shown
5. Login into the customer self-provisioning interface and enter merchant account data (Company Info -> Merchant Account tab)
To have multiple Products, you need different sign up pages (at least different signup URLs) for each Product.
To have multiple Packages, the same signup page can be used with a parameter (e.g. select box) that picks the package.
All Accounts will be created using the same Product, but the package (signup cost, subscriptions, discount plans, UM enabled, etc...) will be different according to the user's selection.
For more information on this topic, search our knowledgebase here at http://support.globalink.us.
Just select knowledgebase and search for any words in the above article.
More info can be found at http://portabilling.net
Porta Hosted PBX Auto Attendant Call Queue Setup
Sample main account 9991000
Destination Account 9991001 and 9991002
To setup this service please follow these steps below :-.
1) On the main account 9991000 under the 'Service Features', set the 'Default Answering Mode' to 'Voicemail only' and Check 'UM Enabled'.
2) To setup Auto Attendant please click on the 'Manage UM Account' link.
On the 'UM Preferences' page, please select 'Auto Attendant' mode.
You will need to hover over the graphics on the top left of the page to find the 'UM Preferences link'.
For this example we will setup 2 call queues 'Sales' and 'Support'.
Please note you should create an account for each queue, for an example 9991001 for Sales and 9991002 for Support.
3) Click to open 'Call Queues' page and click on the 'Add' button and define call queue parameters
for an example "Queue Name": Sales,
"Destination": 9991001,
"Max. Connected Calls": This value depends on a number of operators
"Call Duration, sec": this value should be equal to average duration of a call.
The system will announce estimated time for callers waiting in the queue for next available operator.
Please repeat Step 3 for the second call queue called 'Support'.
4) Please go to the 'Root' menu on the 'Auto Attendant' page.
Next to event '1' please set Action 'Queue "Sales"'.
Next to event '2' please set Action 'Queue "Support"'.
5) On the account '9991001' please set Forward Mode to 'Follow- me' and 'Default Answering Mode' to 'Forward only'.
Under the 'Follow Me' tab, please specify a list of accounts or numbers of operators.
Please repeat Step 5 for the second call queue 'Support' (account 9991002).
Thank You.
Globalink Managed Tech Support Services
Calling Card Setup on the Porta Switch using Cisco IVR (sip6)
You have to select a Customer first in order to generate accounts.
Please go to Accounts Screen after you have selected customer and click on generate (top left)
Please setup each account beginning with cc
You can use account generator with following parameters:-
Please make sure to generate a test batch with 2 accounts first.
If accounts are as desired, create a new batch with as many accounts as you need.
You can then use the batch editor option to enable or disable the accounts.
Typically customer accounts are created as credit type accounts. So if you have funds available, it will be denoted for an example as -503.45.
Negative ( - minus) means credit or that you have 503.45 available to use with our VoIP service.
When you first login using your reseller login, go to XDR on the main screen. The icon next to XDR is a magnifying glass image.
Please click on XDR icon (magnifying glass) to view your call history records.
XDR or call detail records lists all calls made (including service charges, payments if any) by date.
So select the date range and you can see every calls you made on our service.
The Call History screens allow the user to view and download xDRs for any desired period of time. Set from/to dates by clicking the Click 
icon and press Show xDRs button. The result page contains summary displayed on the top of the screen and table listed all calls and charges during specified time period.
Download button to download xDRs in .CSV format
Globalink Tech Support http://support.globalink.us
Limiting Concurrent Calls
Please set the following options under the Service Features tab of your sub customer :
Limit Simultaneous Calls: Yes "Calls Max number of simultaneous calls"
Translation: Porta will allow only a specific number of concurrent calls for accounts of this customer.
Overdraft Protection
"Minimum Funds Reserved Per Call"
Translation: When a new call starts, Porta ensures that at least this amount of funds is available.
This reduces the risk of account overdrafts. Porta will prevent overdraft for a combination of all Accounts under the Sub-Customer.
This also allows resellers to fine-tune the overdraft protection on the clients who pose the greatest financial risk to their business.
SERVER SIDE
Please use the IP Phone Profiles to create a profile and load into your phone.
Directions for Sipura 2000 device follow, please replace name SPA941 but rest should be the same:
IP Phone Profiles
* Create profile of 'Sipura 2000' type, name "Sipura 2000"
* Enter other values:
System tab:
Admin password - to secure your device
Regional tab:
Choose your time zone
Line1 tab:
Proxy - replace 111.111.1111.111.SIP_IP_HERE with your SIP instance IP address (see "Nodes" screen from PortaBilling main menu)
* Create inventory of 'Sipura 2000' type;
* Choose the profile "Sipura 2000" created in previous steps
* Enter encryption key "Your Name" (e.g. "John Doe")
* Put MAC address of your device in format 00:11:22:33:AA:BB, you can find it in the web interface of the Sipura in the "Product Information" section of the "Info" tab.
Accounts Page
* Under Account, choose the IP Phone and Port at 'Additional info' tab, than click IP phone, and choose Sipura 2000 profile which you just created.
Profile generation is performed hourly and after profile is changed if there are accounts using that profile.
* Go to IP Phone Web interface;
* Log in as admin and choose 'Administrator Login' and 'Advanced view';
* At 'Provisioning' tab:
set Provision Enable equal to Yes
set Resync on Reset equal to Yes
$A key should be set to 66
set Profile Rule:
[--key $B]http://111.1111.111.111/$A/$MA.cfg (ip address varies from server to server)
* save the changes.To force device to reload profile, you may turn the device off and then back on. Note that at least an hour should pass after making any changes to the profile in the web interface.
Windows Mobile
We have enabled .wav file format for our voice mail on our Porta Unified Messaging servers. Once you download your voice mail on your smart phone, please click the wav file and windows mobile smart phones will play the file.
Android Phones
For Android phones, you may need to download a third party application to hear wav files.
Please follow these steps :-
To manually install the application from the Android Market, please go to 'Market' on your Android phone.
Select 'Search' and enter 'Remote Wave' into the search box.
Once the search has found the 'Remote Wave' app, please touch to install.
Please follow the on-screen steps to complete the installation.
Please read this article if you want a detailed technical understanding of how the SIP / NAT works
For more information on NAT, STUN, ICE and other IETF please review this link.
We are now able to offer new features for our Private Label Porta Billing Callback Service.
You can now have two different call back access numbers.
In the second case some special account (e.g. "cb-voip-reseller") will be billed
for this call.
Any client can call this access number and the system will perform a callback using "cb-voip-reseller" account for billing.
A new account with cb prefix will be created automatically and IVR will ask customer
for a voucher number for recharging this new account.
After these steps your customer can call to your usual access number and perform usual
call back.
With the above changes, no internet access is necessary for your end user to be able to make and receive phone calls using our call back service.
For more information about our private label call back services, please visit http://worldkom.net
For more information on this topic, search our knowledgebase here at http://support.globalink.us.
Just select knowledgebase and search for keyword "periodic billing".
More info can be found at http://portabilling.net
For pdf with screen shots, please refer to PortaBilling Web Reference MR20 at http://support.globalink.us/download/
PortaBilling100 Web Reference Guide
　
　
Table of Contents
Preface ............................................................................................................................ 4
Document Objectives................................................................................................. 5
How to Get Technical Assistance........................................................................... 5
Hardware and Software Requirements ............................................................... 5
1. Introduction ................................................................................... 6
PortaBilling Security.................................................................................................... 8
Common Features....................................................................................................... 9
2. System Management ................................................................. 18
Company Info ............................................................................................................. 19
Access Levels .............................................................................................................. 26
User Management ..................................................................................................... 33
Mailing List ................................................................................................................... 39
Representatives.......................................................................................................... 40
Templates..................................................................................................................... 41
Services......................................................................................................................... 48
Destinations................................................................................................................. 50
Destination Group Sets ........................................................................................... 55
3. Networking................................................................................... 58
Nodes............................................................................................................................. 59
Call Handling ............................................................................................................... 62
SIP Environments ...................................................................................................... 64
IP Phone Profiles ....................................................................................................... 66
IP Phone Inventory................................................................................................... 67
DID Inventory............................................................................................................. 68
4. Adjusting Billing Parameters .................................................. 74
Currencies .................................................................................................................... 75
Exchange Rates.......................................................................................................... 77
Tariffs............................................................................................................................. 78
Volume Discount Plans ............................................................................................ 91
Subscription Plans ..................................................................................................... 99
Products ...................................................................................................................... 102
Vendor Management.............................................................................................. 111
Connections ............................................................................................................... 114
Customer Classes .................................................................................................... 120
Customer Management ......................................................................................... 123
Account Management ............................................................................................ 142
E-payments Log ....................................................................................................... 162
5. Routing .........................................................................................164
Route Categories ..................................................................................................... 165
Routing Plans ............................................................................................................ 165
Routing Criteria ........................................................................................................ 169
Test Dialplan ............................................................................................................. 173
Access Numbers....................................................................................................... 174
6. Help Desk .....................................................................................175
Trace Session............................................................................................................ 176
Active Sessions......................................................................................................... 179
SIP Log Viewer ......................................................................................................... 181
Account Info.............................................................................................................. 183
7. Statistics.......................................................................................185
System Load.............................................................................................................. 187
Database..................................................................................................................... 188
Connections ............................................................................................................... 188
ASR ............................................................................................................................... 189
Cost/Revenue............................................................................................................ 191
Custom Reports ....................................................................................................... 192
Vendor xDR Reports............................................................................................... 197
Customer xDR Reports .......................................................................................... 199
Invoices....................................................................................................................... 199
Invoice Recalculation ............................................................................................. 200
For pdf with screen shots, please go to http://support.globalink.us/download/
If you wish to send just a summary invoice using our Porta Billing Private Label VoIP Softswitch, you need to request Support to create a single and not a multi page invoice template. You can also upload your own logo in the invoice template. Invoices by default are sent out the night of the 1st of every month. Under your customer class option, you will need disable (or uncheck) the option to send call history statistics to every customer. Porta Billing will then send out just a summary invoice to your customers under your own brand name. Porta Billing can then charge the customer's card on file automatically.
Alternatively, you could enable the periodic payment option and just bill your customer's card either using the balance driven or date driven option. Balance driven option allows you to bill your customer based on a certain balance amount. Example if balance drops less than $50, recharge account another $30. Date driven option allows you to bill client say $35 every month on say the 25th and so on.
Porta Billing can also bill client subscription progressively (meaning daily prorated amount) or complete amount at the end of the billing cycle.
Billing options are controlled in the customer classes link.
So Porta Billing has very rich subscription based billing features. Please visit http://portabilling.net for more details.
Managing rates online
Managing rates online is very convenient for maintaining existing rate tables, as well as for reference purposes.
In the case of new price lists or major updates, the offline method is better.
1. On the Tariff Management page you will see a list of available tariffs.
Click the Rates icon in front of the name of the tariff. When you are in Tariff Management for a particular tariff, click on Rates in the toolbar.
2. In the Edit Rates screen, click Add.
3. Fill in the required information:
o Destination The destination prefix may be entered directly,
e.g. 47 for Norway, or you can access the destinations directory by clicking the Destination link (in the column header).
Here you can find the desired prefix by country name.
NOTE: The phone prefix you are trying to create a rate for must already exist in
Destinations.
o Interval First First billing unit in seconds.
o Interval Next Next billing unit in seconds.
o Price First Per-minute price for first interval.
o Price Next Per-minute price for next interval.
o Off-peak Interval First: First billing unit in seconds for off-
peak time.
o Off-peak Interval Next : Next billing unit in seconds for off- peak time.
o Off-peak Price First : Per-minute price for first interval of off- peak time.
o Off-peak Price Next : Per-minute price for next interval of off- peak time.
　NOTE: Off-peak fields appear only if an off-peak period has been defined for the tariff.　
o Rate Formula Wizard : Launches the wizard for creating a custom rating formula
o Effective From : If you want this rate to take effect sometime in the future, you can either type in a date manually, or use the calendar (click the DD-MM-YYYY link). Click on the Stop Watch icon to make the rate effective immediately.
NOTE: When using the calendar, you can specify that the date you are entering is in a different time zone than your current one. PortaBilling will then automatically adjust the time.
o Hidden, Forbidden or Discontinued flags are optional
4. Click the Save button in the toolbar, or the icon on the left end of the row.
5. Repeat if you need to enter more rates.
Managing rates offline
NOTE: Templates are available in PortaBilling : a powerful tool for uploading rates from custom format data files. However, in this particular example we assume that you are preparing data in the default PortaBilling format.
The rates table may be prepared using a spreadsheet processor (i.e. Microsoft Excel) and easily imported into PortaBilling. This is very convenient if you wish to make many changes. For example, you might increase all prices by 10%.
1. If you are not in Tariff Management for your tariff, go to the main menu, click on Tariffs, and then click on the tariff name.
2. In the Edit Tariff window, move the mouse over the Download button and hold it there until a popup menu appears. Choose the Now menu item and click on it. This will download the current set of rates (empty), and will also provide you with an overview of the file structure.
3. You will see the File Download dialog and be prompted to save the file or open it from its current location. We recommend that you first　
save the file to the folder you will be using in the future to store tariff data files, then open it in Excel.
4. Please refer to PortaSwitch Handbook: Postpaid Billing, August 2009 at http://support.globalink.us/download/ for screenshots.
5. Edit the file by adding more rows with rate data, so that it looks like the screenshot below.
6. Note that the columns Country and Description are for reference purposes only, and are ignored during import. Also, when using the default template you must fill in the data in the Off-peak columns even if your tariff does not have an off-peak period (use the clipboard to easily copy values for the four peak columns).
7. Also note that you may only use those phone prefixes which you have already defined as destinations.
8. If you want some of your rates to be effective in the future, enter a future date in the Effective from column. If you are retaining past dates, make sure to check the box Rates with 'effective from' date in the past should be uploaded as effective immediately when uploading the file (see step 13 below). Otherwise, these rates will fail to upload.
9. Save the file in Excel. You will probably get a warning from Excel that your file may contain features that are not compatible with CSV (Comma delimited). Ignore this, and choose Yes to retain CSV format.
10. Close the file in Excel. If you performed step 6, then disregard the message Do you want to save the changes you made, as this is only due to the fact that your format is not the native Excel XLS format.
11. Go back to the PortaBilling web interface and the Edit Tariff screen.
12. Click on the Upload button.
13. Select one of the options on the screen to add rates from the file to the existing ones, or to replace the existing ones, as shown on the screenshot below:
14. Either enter the name of your file manually, or click Browse and choose the file.
15. Click Save&Close. You should return to the Edit Tariff screen, where a message will inform you of the status of the import. Also, you will receive an email confirmation about the tariff upload. If any operation failed, you will receive the portion of data which was not uploaded as an attachment, so you can try to import it later.
You can verify your work using the Edit Rates feature. After you have done so, go to the Main Menu (by clicking on the Home icon).
For pdf with screen shots, please refer to PortaSwitch Handbook: Postpaid Billing, August 2009 at http://support.globalink.us/download/
Full-featured Audio Conferencing integrated into Porta Bridge Hosted Solution
Recording the Conversation (available to moderators only)
Downloading the Recording
‘**’: This feature allows Moderator to start recording the conference. Recording
will stop automatically when the conference call is ended.
Once we have setup your Porta Bridge Node on your server, please do the following :-
Tariff and Product Setup
Customer Setup
Account Self Care Management For Conferencing
Music on Hold Feature
Using the the Conferencing Service
Recording the Conversation (available to moderators only)
Downloading the Recording
Key Codes or Hot Keys
The following commands are available to control conference calls from the
touch-tone keypad:
‘*1’:Self-Mute
To mute your line, so that others in the conference cannot hear you, enter ‘*1’. To unmute your line, enter ‘*1’ again.
‘*2’: Lock/Unlock conference
This feature allows the Moderator to lock the conference so that no additional participants can join the conference. To lock the conference, the Moderator should enter ‘*2’. To unlock the conference, the Moderator should enter ‘*2’ again. This code also can be used by participants to request unmuting. After a participant presses ‘*2’, the Moderator can see this request on the webinterface.
‘*3’: Disconnect last participant that joined the conference.
‘*4’: Increase the listening volume of the headset.
‘*5’: Extend the conference by 15 minutes.
‘*6’: Decrease the listening volume of the headset.
‘*7’: Decrease the talking volume from the headset.
‘*8’: Access the Exit menu.
‘*9’: Increase the talking volume from the headset.
‘**’: This feature allows Moderator to start recording the conference. Recording
will stop automatically when the conference call is ended.
Key Codes or Hot Keys
The following commands are available to control conference calls from the
touch-tone keypad:
‘*1’:Self-Mute
To mute your line, so that others in the conference cannot hear you, enter ‘*1’. To unmute your line, enter ‘*1’ again.
‘*2’: Lock/Unlock conference
This feature allows the Moderator to lock the conference so that no additional participants can join the conference. To lock the conference, the Moderator should enter ‘*2’. To unlock the conference, the Moderator should enter ‘*2’ again. This code also can be used by participants to request unmuting. After a participant presses ‘*2’, the Moderator can see this request on the webinterface.
‘*3’: Disconnect last participant that joined the conference.
‘*4’: Increase the listening volume of the headset.
‘*5’: Extend the conference by 15 minutes.
‘*6’: Decrease the listening volume of the headset.
‘*7’: Decrease the talking volume from the headset.
‘*8’: Access the Exit menu.
‘*9’: Increase the talking volume from the headset.
‘**’: This feature allows Moderator to start recording the conference. Recording
will stop automatically when the conference call is ended.
In our PortaBilling VoIP Softswitch, created rates or tariffs cannot be deleted from the customer or reseller tariff file.
They are merely discontinued when you update with new rates.
A tariff file contains all the rates you are offering.
Each tariff file is associated with the product you are selling with your own markup rates.
You may view your current rates by clicking on your tariff file.
If you upload using the option "Replace all of the existing rates with the rates from the file", all rates in the tariff will be marked "Discontinued".
The rates from the tariff upload file will be added. Please ensure you are using csv format only.
The filter at the top of the 'Tariff rates' page allows you to view rates depending on their Effective From date or Destination.
The Effective From drop-down list allows you define whether only current rates (“Now”) or all rates ever used (“->Now”) will be shown.
Any tariff file that is currently used by an account cannot be deleted. You may delete the tariff file after assigning another product to the account.
Thank You.
Globalink Support
http://support.globalink.us
Basic Concept of PortaUM (article from PortaUM Admin PDF)
- PortaUM’s auto attendant is composed of a set of menus.
- All the menus are identical in every respect, except for the ROOT
menu, which is always present and cannot be deleted, and whose
name cannot be changed.
- When a caller dials the system, auto attendant will answer (connect)
the call and proceed to the ROOT menu.
- If a user tries to access a menu which is not currently active, the
action specified in the Not Active configuration parameter will be
performed; for instance, the user may be automatically forwarded to
an “after hours” menu.
- The Intro prompt (e.g. “Welcome to Globalink Inc, a VoIP solutions
company!”) is played when a user enters a menu for the first time.
- After this, the Menu prompt will be played, listing all the available
options (e.g. “Press 1 for sales, press 2 for technical support”), and
auto attendant will collect the digits dialed by the user on his phone
touchpad.
- If no input is received (timeout), the Default prompt is played and
the dialog reverts to the previous step (i.e. plays the Menu prompt
and collects the user’s input).
- The user’s input will be matched with the corresponding menu items,
and the action associated with this item will be performed. The
following actions are possible:
o Default – Plays the Default prompt from the current menu
and returns to the “Play Menu prompt” step (this is the action
used for all menu items where the initial value has not been
modified).
o Transfer – Transfers the call to a given telephone number or
extension. The phone number should be entered in the same
format as the customer would use to dial it from an IP phone
in his IP Centrex environment; for example, to transfer a call
to extension 123, simply enter 123.
o Transfer to E.164 Number – Transfers the call to a given
number. The number should be specified in E.164 format: the
country code, followed by the area code, and then the number
(e.g. 16045551234 for Canada).
o Transfer to Extension – Transfers the call to an extension
number entered by the caller from his phone. To prevent
abuse (e.g. someone attempting to enter a long-distance
number in this way), you can specify the maximum allowed
number of digits in an extension (Max Size).
o Transfer to Voicemail – Switches to voicemail mode. This
should be designated as an action for the “Fax” event, in order
to allow storage of received faxes.
o Menu – Transfers the user to the selected menu.
o Directory – Launches this company’s dial-by-name directory.
o Queue – Transfers the call to the specified call queue.
- You may select whether the corresponding Before Action prompt is
to be played prior to the action.
A menu call flow chart is displayed in the diagram below:
To modify one of the existing menus, select its name from the list.
To add a new menu, select Add new from the action panel.
The fields of the Menu Edit screen are explained below:
Name
A logical name for the menu, i.e. Sales for a sales department
Active
Time definition when the current menu is active. To set the menu as always active, select the Always button on the right. PortaUM also provides users with a Period Wizard, a flexible tool for defining a time period of any complexity.
Record. Select to start recording your voice prompt. (You will need to connect a microphone to your computer sound card to use this feature.)
After the existing prompt is recorded over, the Undo icon becomes available, allowing rollback to the previous state. The blinking Play icon indicates that the existing prompt is being overwritten, but changes have not been saved yet.
Stop. Select this to stop recording or playback of the recorded message.
Play. Select this to play back the recorded prompt. When selected, this icon will turn into Pause.
Each of the icons above may appear in grayscale, meaning it cannot be accessed because some other task is active.
To give your Auto Attendant a professional sound, we recommend using a professional speaker and a digital recording studio when recording voice prompts.
To upload a prompt, select the Browse... button on the right side. The native audio file format for the system is the following:
Type: NeXT/Sun (Java) file .auPortaUM uses SOX - Sound eXchange, a universal sound sample translator for prompts uploaded into the native UM format.
Here's a short list of supported audio file formats:
| Type | Description |
|---|---|
| .aiff | AIFF files used on Apple IIc/IIgs and SGI. |
| .au | SUN Microsystems AU files. |
| .gsm | GSM 06.10 Lossy Speech Compression |
| .mp3 | MP3 Compressed Audio |
| .ogg | Ogg Vorbis Compressed Audio. |
| .wav | Microsoft .WAV RIFF files. |
| Column | Description |
|---|---|
| Event | Not Active - if the current menu is not active (see the active period definition above) 0-9, #, * - user selection on telephone keypad Timeout - no selection received from user |
| Action | Default - play the default prompt from the current menu Transfer - transfer the call to a given telephone number or extension Menu - start interpreting (executing) the selected menu; the user can choose from any of the available menus |
| Play before action | Check this box if the corresponding prompt is to be played before the action is performed |
| File | File name and path |
|
The SPA9000 marries the rich feature set of high-end PBX telephone systems with the convenience and cost advantages of Voice over IP. It has common voice system features such as an auto-attendant, shared line appearances, three way call conferencing, intercom, music on hold, call-forwarding and much more. The SPA9000 opens up access to the benefits of VoIP, including low cost long distance service, telephone number portability, and one network for both voice and data.
The SPA9000 is so easy to configure that a fully working system can be set up in minutes. New telephones are automatically detected and registered when they are connected to the SPA9000. The SPA9000 has an integrated web server that allow features to be configured using a web browser. The web server has multiple levels of password protected access to user and service level features. Service level settings may be locked by the Internet Telephone Service Provider to ensure they are not inadvertently corrupted. The Internet Telephone Service Provider also can remotely update the software and settings through a secure encrypted connection.
With its integrated router, the SPA9000 can be either connected directly to the internet connection or to another router on your network. The SPA9000 has separate WAN and LAN Ethernet ports. The WAN connection can be connect through DHCP or a fixed IP address. The LAN port can assign IP addresses to IP Phones and computers using NAT and DHCP.
While the SPA9000 will work with any SIP compatible IP Phone, it is the ideal host for Linksys IP Phones, such as the SPA901, SPA921, SPA922, SPA941, and SPA942. Powerful configuration capabilities enable the SPA9000 to support a greater set of advanced features with these IP Phones, such as shared line appearances, hunt groups, call transfer, call parking lot, and group paging. With its two FXS ports, the SPA9000 can support traditional analog devices such as telephones, answering machines, FAX machines, and media adapters.
Home |Support| Devices |Setup |DID |FAQ |Download |VoIP Control Panel |Calling Portals
VOIP Products
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| Hosted PBX is a phone service that utilizes a very secure location on the internet. You don't need any special hardware or extra high-speed internet to use the system. If you have questions or concerns about exactly how it works, please don't hesitate to contact us, and we'll be glad to answer your questions. | |||||||||||||||||||||||
Linksys PAP2T Setup and Configuration STEP 1 then dial: 110 # The system will announce the IP address of your device (for an example 192.168.1.1)
Please check to see what IP address was given to your device by your router. Please pick up the phone attached to line one or two on your PAP2T and dial:
**** (four asterisks)
STEP 2 STEP 3 STEP 4
Please open your internet browser on your computer which is connected to your network and enter the address you heard in Step 1:
for an example http://192.168.1.1/
Please click on the "Admin Login" button near the top right side of the screen. Then click on the "Line 1" or "Line 2" depending on which line you are configuring ( your phone is connected to).
Please only change the following settings:-
STEP 5 STEP 6
Select G711u for codec if you have enough bandwidth as the call quality will be better.
Please click on the "Save Settings " button at the bottom of the screen.
STEP 7
If you get "not in tariff message", please update your tariff file (rates) with the country code you are dialing. Your tariff file can be found under tariffs under your Private Label VoIP Reseller Login. If you get "account number is invalid", please check if you entered the correct sip server, account number and password. You can also visit Cisco's support site at http://www.cisco.com/en/US/products/ps10029/
SPA Firmware with Upgrade Utility Program
|
| Sipura SPA-2002 This hard phone is another ATA (analog telephone adaptor). It enables you to connect your POTS (plain old telephone system) phones to the Internet. Think of it as a phone jack for VoIP. It has one ethernet port and two RJ11 phone jacks. This is one of the most feature rich and easy to use ATA that we have tested. Out of the box, it is configured for DHCP. This means that it gets its IP address from your DHCP server automatically. Full documentation can be found at Sipura's site. NOTE: We have seen instances where installing the SPA-2002 behind a firewall which blocks ICMP packets causes problems with registration. Try turning off any ICMP blocking on your firewall. STEP 1 STEP 2 STEP 3 http://iglobalink.net/support/voip/sipura_setup.htm Proxy Display Name User ID Password STEP 5 STEP 6 |
• Internet Service • Shopping Cart • Español • VOIP • International •
• Reseller Program • Portal • Site Search • Tech News • Help Desk •
Globalink Inc Services include Internet phone with free Internet calling and unlimited US and Canada plans.
We also offer prepaid phone service using our voice over IP system and an analog telephone adaptor.
The solutions are designed for home phone service, business phone service, call shops and cyber cafes.
Globalink supports open sip devices or Internet telephony equipment including Sipura , Cisco, Linksys
and PAP2 phone adaptors.
We also support Asterisk and Porta hosted PBX system. We offer reseller opportunities to resell
voice over Internet under their brand name.
Procedures to setup Merchant Account on Globalink Porta Billing Private Label VoIP Service
Once the merchant account is activated, your clients can pay you directly anytime using our Porta servers. If you enable periodic billing, clients can auto recharge their accounts when balance is low or at set times.
For more information on this topic, search our knowledgebase here at http://support.globalink.us. Just select knowledgebase and search for keyword "merchant". More info can be found at http://portabilling.net
Globalink-Worldkom Private Label VoIP Reseller Support
Calling Card Setup on the Porta Switch using Cisco IVR (sip6)
You have to select a Customer first in order to generate accounts.
Please go to Accounts Screen after you have selected customer and click on generate (top left)
Please setup each account beginning with cc
You can use account generator with following parameters:-
Please make sure to generate a test batch with 2 accounts first.
If accounts are as desired, create a new batch with as many accounts as you need.
You can then use the batch editor option to enable or disable the accounts.
Please refer to updated PAP2T article by clicking on this link.
Home |Support| Devices |Setup |DID |FAQ |Download |Calling Portals
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Basically, it's using the internet for phone calls, but you can use a
regular telephone at either or both ends of the call and it will work. Most
of the time, we work with the service where people use the special adapter
box, which they plug into their high-speed internet access, and then into a
regular telephone. You might want that for family or friends back home, but
I'm not sure if it would be practical for you guys to carry around the
little adapter box and find places will let you plug in....it's not very
big, but not sure how many places you go would have the high-speed
connection you'd need. Of course, if it was feasible to carry it with you,
then you could call for free from literally anywhere in the world where you
had high-speed internet access, so at least probably most cities. And then
you'd have a number which your family and friends could call you at for
free, or at least for the price of a US phone call.
You could use any telephone, and call into the call center, and then connect
to whatever number you want to call, pretty much like any calling card. The
best benefit on cost is whenever you happen to be in a local calling area
for the major cities that are our calling portals. The link that has all
those is at: http://iglobalink.com/calling_cards.htm.
But, you could still use it if you call into the 800# portal. And, you
could still save some money in some areas, like if you were in Malaysia: we
don't have a Malaysia number, but it would be cheaper to call a Singapore
number, which we do have, than to call the US directly.
By the way, one nice feature is that when people leave you voicemail at the
designated number, it will send an email to you with a wave file so you can
hear messages that way. So even if you were just at an internet café, you
could get your messages (probably cheaper than calling somewhere.) Some
people like the service just for this feature.
We also do web hosting, website marketing, etc. Basically, anything you see
on our main website at http://www.iglobalink.net/ is fair game.
|
| Cisco ATA 186/188 This hard phone is actually an ATA (analog telephone adaptor). It enables you to connect your POTS (plain old telephone system) phones to the Internet. Think of it as a phone jack for VoIP. It has one ethernet port and two RJ11 phone jacks. It is fairly easy to configure. Out of the box, it is configured for DHCP. This means that it gets its IP address from your DHCP server automatically. Full documentation can be found at Cisco's Site. Since Globalink Inc. works only with SIP protocol, you need to make sure that you are running the correct SIP firmware on your phone. The latest version is 3.0 and can be found here. STEP 1 Dial: 322873738# then dial: * and hang up. NOTE: this will completely reset the unit to factory default settings, erasing any values that may already exist! STEP 2 Dial: 21 # and you will be told the IP address of your device (e.g. 192.168.0.100). STEP 3 UID0 STEP 6 |
How to set Asterisk with Porta Switch using ip or digest authentication
A) IP based authentication.
Please create an account ID in Porta Billing with the IP address of the Asterisk and set voip password as "cisco".
Please set the User-Agent string parameter in the Asterisk configuration to the word "Asterisk PBX ".
B) Digest (username and password) authentication.
Please create an account id just like for any other SIP device in PortaBilling.
In the Asterisk PBX, please specify username and password.
For digest authorization, please change the user agent string to 'DigestPBX'. PortaSIP does digest authentication when User-Agent is "DigestPBX".
The rest of the configuration is standard.
Please refer to http://www.asterisk.org/support for support. Please setup Asterisk as per Asterisk documentation.
To upgrade Sipura devices, the latest (version 3.0) firmware and instructions for upgrade can be found at http://www.sipura.com/support/ .
For Linksys PAP2 devices, Go to your web browser and type in:
http://LINKSYS-IP-ADDRESS/admin/upgrade?http://support.iglobalink.net/voip/linksys/PAP2.bin
"LINKSYS-IP-ADDRESS" should be replaced by the IP address you receive when dialing **** and 110 when prompted on your Linksys device. The device will speak the IP address you need to insert.
The PAP2 will upgrade to the new firmware when it is not in use. Fast blinking of the Status LED indicates that the firmware upgrade is in progress. Please do NOT unplug the power while the Status LED is blinking rapidly.
Globalink Tech Support
Please note that we can not guarantee that it is going to work with all fax
machines.
Here is the procedure:
For free IP to IP faxing, both the sender and receiver need to be Globalink
members and have their fax machines attached to IP analog telephone adapters
(ATAs).
In order to send a fax to a PSTN (traditional) fax machine, you will need to
have at least a Premium Membership account as well as an ATA device such as
Cisco ATA 186 or Sipura connected to your fax machine.
One other important factor when faxing over VoIP is the quality and speed of
your Internet connection. Since fax data cannot be compressed, the G711u/a
CODEC must be used. This codec requires a minimum of 64Kb/s in both
directions to be reliable, but we recommend more than 90Kb/s.
You must first determine what IP address your linksys device was assigned. You need to pick up the phone attached to the Line 1 jack and dial:
**** (four asterisks)
then dial: 110 #
and you will be told the IP address of your device (e.g. 192.168.1.100)
This has to be done in the adapter.
Just enter the configuration screen and go to user1 and user 2 and change
the option VMWI Ring Splash Len: to 0 (zero), then click submit all changes.
This will prevent the phone from ringing every time you have a message.
The Globalink Support Team
In our PortaBilling VoIP Softswitch, created rates or tariffs cannot be deleted from the customer or reseller tariff file.
They are merely discontinued when you update with new rates.
A tariff file contains all the rates you are offering.
Each tariff file is associated with the product you are selling with your own markup rates.
You may view your current rates by clicking on your tariff file.
If you upload using the option "Replace all of the existing rates with the rates from the file", all rates in the tariff will be marked "Discontinued".
The rates from the tariff upload file will be added. Please ensure you are using csv format only.
The filter at the top of the 'Tariff rates' page allows you to view rates depending on their Effective From date or Destination.
The Effective From drop-down list allows you define whether only current rates (“Now”) or all rates ever used (“->Now”) will be shown.
Any tariff file that is currently used by an account cannot be deleted. You may delete the tariff file after assigning another product to the account.
Thank You.
Globalink Support
http://support.globalink.us
Basic Concept of PortaUM (article from PortaUM Admin PDF)
- PortaUM’s auto attendant is composed of a set of menus.
- All the menus are identical in every respect, except for the ROOT
menu, which is always present and cannot be deleted, and whose
name cannot be changed.
- When a caller dials the system, auto attendant will answer (connect)
the call and proceed to the ROOT menu.
- If a user tries to access a menu which is not currently active, the
action specified in the Not Active configuration parameter will be
performed; for instance, the user may be automatically forwarded to
an “after hours” menu.
- The Intro prompt (e.g. “Welcome to Globalink Inc, a VoIP solutions
company!”) is played when a user enters a menu for the first time.
- After this, the Menu prompt will be played, listing all the available
options (e.g. “Press 1 for sales, press 2 for technical support”), and
auto attendant will collect the digits dialed by the user on his phone
touchpad.
- If no input is received (timeout), the Default prompt is played and
the dialog reverts to the previous step (i.e. plays the Menu prompt
and collects the user’s input).
- The user’s input will be matched with the corresponding menu items,
and the action associated with this item will be performed. The
following actions are possible:
o Default – Plays the Default prompt from the current menu
and returns to the “Play Menu prompt” step (this is the action
used for all menu items where the initial value has not been
modified).
o Transfer – Transfers the call to a given telephone number or
extension. The phone number should be entered in the same
format as the customer would use to dial it from an IP phone
in his IP Centrex environment; for example, to transfer a call
to extension 123, simply enter 123.
o Transfer to E.164 Number – Transfers the call to a given
number. The number should be specified in E.164 format: the
country code, followed by the area code, and then the number
(e.g. 16045551234 for Canada).
o Transfer to Extension – Transfers the call to an extension
number entered by the caller from his phone. To prevent
abuse (e.g. someone attempting to enter a long-distance
number in this way), you can specify the maximum allowed
number of digits in an extension (Max Size).
o Transfer to Voicemail – Switches to voicemail mode. This
should be designated as an action for the “Fax” event, in order
to allow storage of received faxes.
o Menu – Transfers the user to the selected menu.
o Directory – Launches this company’s dial-by-name directory.
o Queue – Transfers the call to the specified call queue.
- You may select whether the corresponding Before Action prompt is
to be played prior to the action.
Once you are logged into you Mera MVTSII, please navigate to equipment on the left of your screen.
In the equipment configuration, please select “SIP Registrar”, and the zone and the protocol.
Please go to Customer Authentication configuration next.
Please set a login and password and check the Equipment registration required box and select the type “SIP Registrar".
Allworx PBX:
It appears that Allworx PBX changes the media port during conversation and this setting is required to ensure calls do not drop during conversation.
For Allworx PBX located behind a router, please do the following on the Porta Web Control Panel:-
For more information on Porta, please go to http://support.globalink.us/download
When creating accounts in Porta Billing, please follow the following steps.
Once we have setup your Porta Bridge Node on your server, please do the following :-
Tariff and Product Setup
Customer Setup
Account Self Care Management For Conferencing
Music on Hold Feature
Using the the Conferencing Service
Recording the Conversation (available to moderators only)
Downloading the Recording
Key Codes or Hot Keys
The following commands are available to control conference calls from the
touch-tone keypad:
‘*1’:Self-Mute
To mute your line, so that others in the conference cannot hear you, enter ‘*1’. To unmute your line, enter ‘*1’ again.
‘*2’: Lock/Unlock conference
This feature allows the Moderator to lock the conference so that no additional participants can join the conference. To lock the conference, the Moderator should enter ‘*2’. To unlock the conference, the Moderator should enter ‘*2’ again. This code also can be used by participants to request unmuting. After a participant presses ‘*2’, the Moderator can see this request on the webinterface.
‘*3’: Disconnect last participant that joined the conference.
‘*4’: Increase the listening volume of the headset.
‘*5’: Extend the conference by 15 minutes.
‘*6’: Decrease the listening volume of the headset.
‘*7’: Decrease the talking volume from the headset.
‘*8’: Access the Exit menu.
‘*9’: Increase the talking volume from the headset.
‘**’: This feature allows Moderator to start recording the conference. Recording
will stop automatically when the conference call is ended.
Limiting Concurrent Calls
Please set the following options under the Service Features tab of your sub customer :
Limit Simultaneous Calls: Yes "Calls Max number of simultaneous calls"
Translation: Porta will allow only a specific number of concurrent calls for accounts of this customer.
Overdraft Protection
"Minimum Funds Reserved Per Call"
Translation: When a new call starts, Porta ensures that at least this amount of funds is available.
This reduces the risk of account overdrafts. Porta will prevent overdraft for a combination of all Accounts under the Sub-Customer.
This also allows resellers to fine-tune the overdraft protection on the clients who pose the greatest financial risk to their business.
Recording the Conversation (available to moderators only)
Downloading the Recording
‘**’: This feature allows Moderator to start recording the conference. Recording
will stop automatically when the conference call is ended.
Porta Hosted PBX Auto Attendant Call Queue Setup
Sample main account 9991000
Destination Account 9991001 and 9991002
To setup this service please follow these steps below :-.
1) On the main account 9991000 under the 'Service Features', set the 'Default Answering Mode' to 'Voicemail only' and Check 'UM Enabled'.
2) To setup Auto Attendant please click on the 'Manage UM Account' link.
On the 'UM Preferences' page, please select 'Auto Attendant' mode.
You will need to hover over the graphics on the top left of the page to find the 'UM Preferences link'.
For this example we will setup 2 call queues 'Sales' and 'Support'.
Please note you should create an account for each queue, for an example 9991001 for Sales and 9991002 for Support.
3) Click to open 'Call Queues' page and click on the 'Add' button and define call queue parameters
for an example "Queue Name": Sales,
"Destination": 9991001,
"Max. Connected Calls": This value depends on a number of operators
"Call Duration, sec": this value should be equal to average duration of a call.
The system will announce estimated time for callers waiting in the queue for next available operator.
Please repeat Step 3 for the second call queue called 'Support'.
4) Please go to the 'Root' menu on the 'Auto Attendant' page.
Next to event '1' please set Action 'Queue "Sales"'.
Next to event '2' please set Action 'Queue "Support"'.
5) On the account '9991001' please set Forward Mode to 'Follow- me' and 'Default Answering Mode' to 'Forward only'.
Under the 'Follow Me' tab, please specify a list of accounts or numbers of operators.
Please repeat Step 5 for the second call queue 'Support' (account 9991002).
Thank You.
Globalink Managed Tech Support Services
Full-featured Audio Conferencing integrated into Porta Bridge Hosted Solution
Key Codes or Hot Keys
The following commands are available to control conference calls from the
touch-tone keypad:
‘*1’:Self-Mute
To mute your line, so that others in the conference cannot hear you, enter ‘*1’. To unmute your line, enter ‘*1’ again.
‘*2’: Lock/Unlock conference
This feature allows the Moderator to lock the conference so that no additional participants can join the conference. To lock the conference, the Moderator should enter ‘*2’. To unlock the conference, the Moderator should enter ‘*2’ again. This code also can be used by participants to request unmuting. After a participant presses ‘*2’, the Moderator can see this request on the webinterface.
‘*3’: Disconnect last participant that joined the conference.
‘*4’: Increase the listening volume of the headset.
‘*5’: Extend the conference by 15 minutes.
‘*6’: Decrease the listening volume of the headset.
‘*7’: Decrease the talking volume from the headset.
‘*8’: Access the Exit menu.
‘*9’: Increase the talking volume from the headset.
‘**’: This feature allows Moderator to start recording the conference. Recording
will stop automatically when the conference call is ended.
You can make voip calls via your mobile or cell phone by either using our calling card gateways, did forwarding or via third party software like fring™. Fring is a free mobile VoIP enabled software that lets you talk and do live chat (IM) using your handset's Internet connection instead of costly mobile airtime (GSM) minutes. So fring enables you make free mobile calls over Wi-Fi Internet access or your GPRS, EDGE or 3G Internet data plan. Windows mobile devices that can access the internet via Wi-Fi or a mobile provider internet data plan, would be good candidates for fring.
Linksys PAP2T Setup and Configuration STEP 1 then dial: 110 # The system will announce the IP address of your device (for an example 192.168.1.1)
Please check to see what IP address was given to your device by your router. Please pick up the phone attached to line one or two on your PAP2T and dial:
**** (four asterisks)
STEP 2 STEP 3 STEP 4
Please open your internet browser on your computer which is connected to your network and enter the address you heard in Step 1:
for an example http://192.168.1.1/
Please click on the "Admin Login" button near the top right side of the screen. Then click on the "Line 1" or "Line 2" depending on which line you are configuring ( your phone is connected to).
Please only change the following settings:-
STEP 5 STEP 6
Select G711u for codec if you have enough bandwidth as the call quality will be better.
Please click on the "Save Settings " button at the bottom of the screen.
STEP 7
If you get "not in tariff message", please update your tariff file (rates) with the country code you are dialing. Your tariff file can be found under tariffs under your Private Label VoIP Reseller Login. If you get "account number is invalid", please check if you entered the correct sip server, account number and password. You can also visit Cisco's support site at http://www.cisco.com/en/US/products/ps10029/
You can automate your client payments using merchant services so that clients can pay and recharge their accounts in real time. You can setup the invoices to autocharge their credit cards when bill comes due as well. Please note not all merchant providers may support periodic payments.
We can setup standard PayPal (Custom development) for additional charge.
Here is the list of merchant accounts that will work with Porta Switch (always check with Support as the list can change due to software upgrades and such) :-
1. Assist
2. AuthorizeNet
3. Beanstream
4. Chase Paymentech
5. eSELECTPlus
6. GlobalCollect
7. LinkPoint
8. Moneybookers
9. Network1Financial
10. Netaxept
11. NetaxeptBBS
12. Ogone
13. Payflow Pro
14. PaymentExpress
15. ProxyPay3
16. SecureHosting
17. SecurePay
18. TripleDeal
19. WorldPay Invisible
20. WorldPay Junior
Procedures to setup Calling Card Account on Globalink-Worldkom Porta Billing Private Label VoIP Service using Cisco IVR
To create a calling card, create a Debit Account with a "cc" prefix, any number of digits in the Account ID,
and 4 digits in the VoIP password.
The calling card number is the concatenation of these two values, for example:
Account ID: cc123456
VoIP Pass: 7597 (must be unique digits)
That means calling card number is 1234567597
Please ensure that a DID (Local Calling Card Access Number) that supports DTMF or dial tone can be delivered to an account number or can be a virtual number for callshop applications.
Once it is delivered successfully (can ring on a SIP device), enable Follow-Me , Always
to special number: eg #10#1 if you are on sip6
The special number must be added to both your Reseller and Customer Tariffs.
For more information on this topic, search our knowledgebase here at http://support.globalink.us.
Just select knowledgebase and search for keyword "calling cards".
More info can be found at http://portabilling.net
Globalink-Worldkom Private Label VoIP Reseller Support
Procedures to setup Merchant Account on Globalink Porta Billing Private Label VoIP Service
Once the merchant account is activated, your clients can pay you directly anytime using our Porta servers. If you enable periodic billing, clients can auto recharge their accounts when balance is low or at set times.
For more information on this topic, search our knowledgebase here at http://support.globalink.us. Just select knowledgebase and search for keyword "merchant". More info can be found at http://portabilling.net
Globalink-Worldkom Private Label VoIP Reseller Support
Calling Card Setup on the Porta Switch using Cisco IVR (sip6)
You have to select a Customer first in order to generate accounts.
Please go to Accounts Screen after you have selected customer and click on generate (top left)
Please setup each account beginning with cc
You can use account generator with following parameters:-
Please make sure to generate a test batch with 2 accounts first.
If accounts are as desired, create a new batch with as many accounts as you need.
You can then use the batch editor option to enable or disable the accounts.
Please refer to updated PAP2T article by clicking on this link.
How to set Asterisk with Porta Switch using ip or digest authentication
A) IP based authentication.
Please create an account ID in Porta Billing with the IP address of the Asterisk and set voip password as "cisco".
Please set the User-Agent string parameter in the Asterisk configuration to the word "Asterisk PBX ".
B) Digest (username and password) authentication.
Please create an account id just like for any other SIP device in PortaBilling.
In the Asterisk PBX, please specify username and password.
For digest authorization, please change the user agent string to 'DigestPBX'. PortaSIP does digest authentication when User-Agent is "DigestPBX".
The rest of the configuration is standard.
Please refer to http://www.asterisk.org/support for support. Please setup Asterisk as per Asterisk documentation.
A menu call flow chart is displayed in the diagram below:
To modify one of the existing menus, select its name from the list.
To add a new menu, select Add new from the action panel.
The fields of the Menu Edit screen are explained below:
Name
A logical name for the menu, i.e. Sales for a sales department
Active
Time definition when the current menu is active. To set the menu as always active, select the Always button on the right. PortaUM also provides users with a Period Wizard, a flexible tool for defining a time period of any complexity.
Record. Select to start recording your voice prompt. (You will need to connect a microphone to your computer sound card to use this feature.)
After the existing prompt is recorded over, the Undo icon becomes available, allowing rollback to the previous state. The blinking Play icon indicates that the existing prompt is being overwritten, but changes have not been saved yet.
Stop. Select this to stop recording or playback of the recorded message.
Play. Select this to play back the recorded prompt. When selected, this icon will turn into Pause.
Each of the icons above may appear in grayscale, meaning it cannot be accessed because some other task is active.
To give your Auto Attendant a professional sound, we recommend using a professional speaker and a digital recording studio when recording voice prompts.
To upload a prompt, select the Browse... button on the right side. The native audio file format for the system is the following:
Type: NeXT/Sun (Java) file .auPortaUM uses SOX - Sound eXchange, a universal sound sample translator for prompts uploaded into the native UM format.
Here's a short list of supported audio file formats:
| Type | Description |
|---|---|
| .aiff | AIFF files used on Apple IIc/IIgs and SGI. |
| .au | SUN Microsystems AU files. |
| .gsm | GSM 06.10 Lossy Speech Compression |
| .mp3 | MP3 Compressed Audio |
| .ogg | Ogg Vorbis Compressed Audio. |
| .wav | Microsoft .WAV RIFF files. |
| Column | Description |
|---|---|
| Event | Not Active - if the current menu is not active (see the active period definition above) 0-9, #, * - user selection on telephone keypad Timeout - no selection received from user |
| Action | Default - play the default prompt from the current menu Transfer - transfer the call to a given telephone number or extension Menu - start interpreting (executing) the selected menu; the user can choose from any of the available menus |
| Play before action | Check this box if the corresponding prompt is to be played before the action is performed |
| File | File name and path |
Procedures to setup Call Back Number and accounts on Globalink-Worldkom Porta Billing Private Label VoIP Service using Cisco IVR
To create ani call back account, create an Account with a "cb" prefix, any number of digits in the Account ID,
For IVR callback, the account ID has to be in the form: cb2123752640
If the number is in USA, the Associated Number field under Call Features
tab has to contain the number again, but this time with leading one (e.g. 12123752640).
Please ensure that a callback DID (Call Back Access Number) can be delivered to an account number.
Once it is delivered successfully (can ring on a SIP device), enable Follow-Me.
Always to special number: eg #10#2 if you are on sip6 proxy server
The special number must be added to both your Reseller and Customer Tariffs.
For SMS callback, you need an SMS to HTTP gateway
For Web callback, please go to http://worldkom.net/your_account.html and use our online forms to trigger web call back.
Contact Globalink-Worldkom VoIP Reseller Support if you have any other questions.
For more information on this topic, search our knowledgebase here at http://support.globalink.us.
Just select knowledgebase and search for keyword "call back".
More info can be found at http://portabilling.net
Globalink-Worldkom Private Label VoIP Reseller Support
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Basic info for device setup :- Proxy info for Porta Switch : sip3.iglobalink.net:80 Note:
You may also check your messages online at Worldkom.Net. If you have sufficient credit on the account, you will be able to make calls to any land line or mobile number. |
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• Internet Service • Shopping Cart • Español • VOIP • International • |
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2725 Arnold Ave, Salina, KS 67401 • 785-823-8284 • Copyright © 2005 Globalink Inc.
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Here is a sample setup for our sip6 server.
* Subscription Page:
You can add or remove some fields in order to achieve the functionality you need
(e.g. you can request to enter an account ID if you are doing ANI based service).
1. You can propose several different packages (items) to subscribe for.
To configure them change this part:
<select name="package" style="width: 250px;"> <option value="1">Debit - $25</option>
<option value="2">Credit - $50</option> </select>
The only required part is option values, i.e. 1, 2 and so on.
2. If accounts from this web signup procedure will be created under a reseller, skip this step.
If accounts will be created under a retail customer, put here the i_customer value:
<input type='hidden' name='i_customer' value='108'>
To find the i_customer number, make sure that "Status Bar" is enabled in your browser.
Find the Customer in the PortaBilling interface and hover your cursor over the customer name (do NOT click).
The Status bar will contain the string like javascript:edit(108)
Find this number and use it after value= in the code above.
3. Notify a new account by e-mail:
<input type=hidden name='NOTIFY_BY_EMAIL' value='N'>
Place Y after value= if you would like your customer to receive an email about an account creation.
4. You can optionally pass an account ID to sign up module
(if you do not want to use auto generated. For example it could be DID):
<input type="hidden" name="accountid" value="YOURDIDHERE">
* Results Page:
Create an HTML page for signup results. Your signup request will be returned here with results (success or failure).
You can use the example below. This is HTML page with embedded perl created to run under HTML::Mason framework.
Feel free to re-implement this page in your favorite framework/language.
<html>
<head><title>Web Subscription Result</title></head> <body> <h3>Web Subscription Results - <% $result ? 'Success' : 'Failed' %></h3>
<p>Message: <% $message %></p>
% if ($result) {
<p>Account ID: <% $accountid %></p>
<p>Password: <% $password %></p>
<p>You can use Account ID and password to log in to the <a target=_new href=https://<;% $ENV{SERVER_NAME} %>:8445/login.html?
user=<% $accountid %>&password=<% $password %>>Self-care page</a></p> % } </body> </html>
<%args>
$result => undef
$message => undef
$accountid => undef
$password => undef
</%args>
result - boolean value, 1 - sign up is successful, 0 - sign up is failed message - greetings or error explanations accountid -
generated account ID password - self-care interface password for generated account ID
* PortaBilling Web Interface:
1. Create a wholesale customer. Note its i_customer.
2. Create a product and a tariff, set managed by the customer 3. Create rates for the tariff 4. Enter data on the “Online Signup” product tab
HTTP_REFERER: URL of your subscription page Validation Module: (please ask support which module will apply)
Continue URL: URL of a page where signup results will be shown
5. Login into the customer self-provisioning interface and enter merchant account data (Company Info -> Merchant Account tab)
To have multiple Products, you need different sign up pages (at least different signup URLs) for each Product.
To have multiple Packages, the same signup page can be used with a parameter (e.g. select box) that picks the package.
All Accounts will be created using the same Product, but the package (signup cost, subscriptions, discount plans, UM enabled, etc...) will be different according to the user's selection.
For more information on this topic, search our knowledgebase here at http://support.globalink.us.
Just select knowledgebase and search for any words in the above article.
More info can be found at http://portabilling.net
You must first determine what IP address your linksys device was assigned. You need to pick up the phone attached to the Line 1 jack and dial:
**** (four asterisks)
then dial: 110 #
and you will be told the IP address of your device (e.g. 192.168.1.100)
Please read this article if you want a detailed technical understanding of how the SIP / NAT works
For more information on NAT, STUN, ICE and other IETF please review this link.
For more information on this topic, search our knowledgebase here at http://support.globalink.us.
Just select knowledgebase and search for keyword "periodic billing".
More info can be found at http://portabilling.net
Authorize.Net Payment Setup :-
Please do the folllowing :-
PortaSIP_Admin_Guide_MR16.pdf , page 47
You can use approved third party did providers with our Private Label VoIP Program (may vary by plan).
Due to security and compatibilty, not all did providers may be setup on your specific server.
Your did provider must use sip protocol , support major codecs and send dtmf (dial tone) to our server.
For DIDWW, please use the following syntax :-
SIP/yournumber@yoursip.yourdomain.com
For an example SIP/60333720000@sip123.worldkom.net
replace "yournumber" with your actual number like 60333720000 always beginning with country code and number in the typical e.164 format.
After "@", enter your server ip or domain name.
Please note due to security and liability reasons, our engineers are not permitted to access your login or accounts at third-party provider servers. Tech support will be limited to our servers and our Porta configuration only. You may request third-party did provider tech support to contact us, if they need any technical information.
Please search our extensive knowledgebase for more voip information.
Help Desk
Globalink Inc Help Desk
http://support.globalink.us
Globalink Inc. and the Reseller agree to the following:
1. PRICING
A. All prices for services provided by Globalink Inc. to Reseller are in US dollars.
B. Globalink Inc. has the right to revise its prices in real time due to market conditions. All prices charged will be displayed in the reseller call history page.
C. Reseller shall be responsible for paying all taxes of any nature which become due with regard to Globalink Inc. services, except for taxes on Globalink Inc. income, irrespective of which party may be responsible for reporting or collecting such taxes. Please refer to http://fcc.gov
D. Reseller acknowledges and agrees that the Services are provided as is there are NO REFUNDS for interruption of Globalink Inc. service, including but not limited to poor quality calls, one way audio calls, improperly terminated calls, cut off calls or falsely connected calls as our Carriers bill in real time.
2 PAYMENT
All payments are prepaid in US dollars and reseller is required to maintain sufficient balance at all times as the services are automatically disabled by the system when funds are depleted.
3. Reseller Requirements
A. Technical Support: Reseller will support customers by providing technical support.
We do not provide direct support to end users since this a private label offering.
We provide support to reseller via our http://support.globalink.us online ticketing system.
B. Reseller is required to have tech personnel to service and maintain customer accounts. Please refer to http://voip.iglobalink.net/voiptech
C. Reseller is required to have read and understood our requirements at http://worldkom.net/rates/
4. LIMITATION OF GLOBALINK INC'S OBLIGATIONS AND LIABILITY
A. Globalink Inc. will utilize its best efforts to maintain acceptable performance of services contracted for services, but Globalink Inc. makes absolutely no warranties whatsoever, express or implied, including warranty of merchantability or fitness for a particular purpose.
Globalink Inc. cannot guarantee continuous service, service at any particular time, or integrity of data stored or transmitted via its system or via the Internet.
Globalink Inc. will not be liable for the inadvertent disclosure of, or corruption or erasure of, data transmitted or received or stored on its system. Globalink Inc. shall not be liable to Reseller or any of its customers for any claims or damages which may be suffered by Reseller or its customers, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, inability to access Internet, or inability to transmit or receive information, caused by, or resulting from, delays, non-deliveries, or service interruptions whether or not caused by the fault or negligence of Globalink Inc..
B. Globalink Inc. liability to Reseller, and any Reseller of any Plan or other Globalink Inc. services is limited to the amount paid to and received by Globalink Inc. for service credits not consumed. Setup fees cannot be refunded as we cannot recover the labor cost incurred. In no event shall Globalink Inc. be liable to Reseller, or any Reseller or any other entity for any special, consequential, or other damages, however caused, whether for breach of contract, negligence or otherwise, even if Globalink Inc. has been advised of the possibility of such damage.
C. Reseller will take all necessary measures to preclude Globalink Inc. from being made a party to any lawsuit or claim regarding Globalink Inc. services provided to any Reseller or Reseller. Reseller hereby agrees to indemnify and hold harmless Globalink Inc. from any and all claims of whatever nature brought by any of Reseller's customers against Globalink Inc. in excess of the remedy set forth in paragraph 4 .
5. PROPERTY RIGHTS
Globalink Inc. owns all right, title and interest in Globalink Inc. trade names, service marks, inventions, copyrights, trade secrets, patents, and know-how relating to the design, function, and provision of services by Globalink Inc., and in the related hardware and software systems. Reseller makes no claim to any trade names, service marks, inventions, copyrights, trade secrets, patents, or know-how acquired without infringing Globalink Inc. rights and used by Reseller to promote and provide Plans to Reseller's customers. This agreement does not constitute a license to Reseller to use Globalink Inc. trade names or service marks.
6. CONFIDENTIALITY
Reseller acknowledges that by reason of its relationship with Globalink Inc. hereunder, it may have access to certain information and materials relating to Globalink Inc.'s business, plans, customers, software technology, and marketing strategies that is confidential and of substantial value to Globalink Inc., which value would be impaired if such information were disclosed to third parties. Reseller agrees that it will not use in any way for its own account nor for the account of any third party, nor disclose to any third party, any such information revealed to it by Globalink Inc.
Reseller further agrees that it will take every reasonable precaution to protect the confidentiality of such information. In the event of termination of this agreement, there shall be no use or disclosure by the Reseller of any such confidential information in its possession, and all confidential materials shall be returned to Globalink Inc. or destroyed. The provisions of this section shall survive the termination of the agreement for any reason. Upon any breach or threatened breach of this section, Globalink Inc. shall be entitled to injunctive relief, which relief shall not be contested by Reseller.
7. RELATIONSHIP OF THE PARTIES
The relationship between Globalink Inc. and Reseller is that of vendor and client. They shall not be construed as being joint ventures, franchiser/franchisee, or employer/employee. This agreement is a commercial agreement between businesses, not a consumer agreement. Reseller has no authority, apparent or otherwise, to contract for or on behalf of Globalink Inc., or in any other way legally bind Globalink Inc. in any fashion, nor shall Reseller be authorized to make any representations about Globalink Inc. or its services other than to set forth Globalink Inc.'s responsibilities as outlined in this agreement.
8. DISPUTES
The parties shall attempt to resolve all disputes arising out of this agreement in a spirit of cooperation without formal proceedings. Any dispute which cannot be so resolved (other than the collection of money due on unpaid invoices) and other than the injunctive relief referred to in paragraph 8 shall be subject to arbitration upon written demand of either party. Arbitration shall take place in Salina, Kansas or at another location if the parties so agree. The arbitration shall take place before an arbitration panel chosen as follows: The parties shall each choose an arbitrator, and the two arbitrators shall choose a third arbitrator and determine the third arbitrator's compensation. If the parties cannot so agree, the appointing authority shall be the American Arbitration Association. Each party shall have one veto over the choice of the third arbitrator. The three arbitrators shall schedule an informal proceeding, hear the arguments, and decide the matter by secret majority vote. Unless the arbitrators decide otherwise, each party shall pay the costs of its own arbitrator, and shall pay half of the other costs of the arbitration proceeding. Each party shall have the right to have the proceedings transcribed. The arbitrators shall not have the authority to award punitive damages or any other form of relief not contemplated in the contract. The majority of arbitrators shall render a written opinion setting forth the basis on which they arrived at the decision regarding each issue submitted to arbitration; the dissenting arbitrator, if any, shall not issue a dissenting opinion. Regarding each issue submitted to arbitration, the decision shall be final and binding only to the extent it is accompanied by a written explanation of the basis upon which it was arrived at. Judgment upon the award, if any, rendered by the arbitrators may be entered in any court having jurisdiction thereof. Should any legal action permissible under this agreement be instituted to enforce the terms and conditions of this agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney's fees and expenses incurred at both the trial and appellate levels.
9. TERM, TERMINATION:
This agreement shall run until the end of the current calendar year. It shall automatically be renewed on an annual basis unless terminated in one of the following ways:
A. By either party, by notifying the other in writing by November 30 of any given year that this agreement will not be renewed.
B. By Globalink Inc. , upon thirty (30) days' written notice, if Reseller breaches any material and substantial provision of this agreement and has not cured by the end of the 30 days.
C. By Globalink Inc., immediately upon giving written notice to Reseller, in the event that
1. Any bank draft or check delivered by Reseller to Globalink Inc. in payment for Products is returned unpaid and Reseller fails to remedy such nonpayment within five business days;
2. Reseller becomes more than thirty (30) days in arrears in payment of its account with Globalink Inc.;
3. There are instituted bankruptcy or insolvency proceedings against Reseller, which are not vacated within sixty (60) days from the date of filing;
4. Reseller institutes voluntary bankruptcy or insolvency proceedings, or otherwise admits insolvency; or
5. Reseller makes an assignment of all or part of its assets for the benefit of creditors.
D. By Globalink Inc. immediately, if Reseller attempts to assign all or any part of this Agreement without Globalink Inc. prior written approval;
E. By Globalink Inc. immediately, if Reseller fails to cause Globalink Inc. to be informed in writing immediately on the happening of any event specified in this section;
10. NON-ASSIGNABILITY
Reseller's rights and obligations under this agreement may not be transferred or assigned directly or indirectly without the prior written consent of Globalink Inc., which consent shall not be unreasonably refused.
11. PARTIAL INVALIDITY
If any provision of this agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect. Globalink Inc. and Reseller agree to renegotiate in good faith any term held invalid and to be bound by mutually agreed substitute provision.
12. APPLICABLE LAW, JURISDICTIONAL MATTERS
This agreement takes effect when accepted by Globalink Inc. in Kansas. It is to be governed by and construed under the laws of the State of Kansas and the United States of America. The federal and state courts of the State of Kansas shall have exclusive jurisdiction to adjudicate any non-arbitration dispute arising out of this agreement. Reseller hereby expressly consents to (1) the jurisdiction of the courts of Kansas and (2) service of process being effective upon it by registered mail sent to the address set forth at the beginning of this document, as may be changed from time to time by written notice actually received by Globalink Inc.. Globalink Inc. will comply with all orders issuing from tribunals having jurisdiction over Globalink Inc., and that such compliance could affect the services provided by Globalink Inc. to Reseller or its customers; Reseller agrees to hold Globalink Inc. harmless from any claims of Reseller or Reseller's customers resulting from such compliance. To the extent permissible by the law of Reseller's jurisdiction, Reseller waives any requirement that service of process or of any documents be made upon it pursuant to the provisions of the Hague Convention, and agrees to accept service of process, service of documents, and/or notice of arbitration by any form of return receipt delivery.
13. NOTICES
All notices may be sent via ticket at http://support.globalink.us.
14. EMERGENCY SERVICES - 911 Services
14.1 Non-Availability of Traditional 911 or E911 Service.
Reseller MUST MAINTAIN AN ALTERNATE MEANS OF REQUESTING EMERGENCY SERVICES. Reseller acknowledges and understands that Globalink Inc. does NOT support traditional 911 and E911 access to emergency services. The limited emergency response service provided by us differs in a number of important ways from traditional 911 and E911 as explained further below. Reseller must maintain an alternate means of accessing traditional emergency response services.
Our 911 Service is not automatic; Reseller must separately take affirmative steps, as described in this Agreement and on our website, to register the address where Reseller will use the Services in order to activate the 911 feature. Reseller must do this for each interconnected virtual number that Reseller obtains. The 911 Service is different in a number of important ways from traditional 911 or E911 service as described on our website page for E911 Service and below. Reseller shall inform any household residents, guests and other third persons who may be present at the physical location where Reseller utilize the Service of
(i) the non-availability of traditional 911 or E911, and
(ii) the important differences in and limitations of the our 911 service as compared with traditional 911 or E911 Service.
14.2 Registration of Physical Location Required.
Reseller acknowledges and understands that for each did that Reseller uses for the Service. Reseller must register with the physical location where Reseller will be using the Service with did number.
When Reseller moves the Device to another location, Reseller must register your new location. If Reseller does not register your new location, any call Reseller makes using the 911 Service feature may be sent to an emergency center near your old address.
14.3 911 Activation Required.
Reseller acknowledges and understands that your 911 Service will not be activated for any phone line that Reseller is using with the Service, unless and until Reseller has submitted a verified address and 911 did is setup. Any number changes or porting will require reverification.
14.4 Third Party 911 Provider.
Reseller acknowledges and understands that Globalink Inc. contracts with a third party to use the address of your registered location to determine the nearest emergency response center and then forward your call to a general number at that center. Reseller hereby authorizes us to disclose your name and address to third-party service providers, including, without limitation, call routers, call centers and public service answering points, for the purpose of dispatching emergency services personnel to your registered location.
14.5 Service Outages.
(a) Service Outages Due to Power Failure or Disruption. Reseller acknowledges and understands that 911 Service does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including 911 Service, will not function until power is restored. Following a power failure or disruption, Reseller may need to reset or reconfigure the Device prior to utilizing the Service, including 911 Service.
(b) Service Outages Due to Internet Outage or Suspension or Termination of Broadband Service or ISP Service. Reseller acknowledges and understands that service outages or suspensions or terminations of service by your broadband provider or ISP will prevent all Service, including 911 Service, from functioning.
(c) Service Outage Due to Suspension or Termination of Your Account.
Reseller acknowledges and understands that service outages due to suspension or termination of your account will prevent all Service, including 911 Service, from functioning.
(d) Service Outages Due to Internet or Broadband Service Provider Blocking of Ports or Other Acts. Reseller acknowledges and understands that your broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. In that event, provided that Reseller alerts us to this situation, Globalink Inc. will attempt to work with Reseller to resolve the issue. During the period that the ports are being blocked or your Service is impeded, and unless and until the blocking or impediment is removed or the blocking or impediment is otherwise resolved, your Service, including the 911 Service feature, may not function. Reseller acknowledges that Globalink Inc. is not responsible for the blocking of ports by your broadband provider or any other impediment to your usage of the Service, and any loss of service, including 911 Service, that may result. In the event Reseller loses service as a result of blocking of ports or network congestion or any other impediment to your usage of the Service, Reseller will continue to be responsible for payment of the Service charges unless and until Reseller terminate the Service in accordance with this Agreement.
(e) Other Service Outages. Reseller acknowledges and understands that if there is a Service outage for any reason , such outage will prevent all Service, including 911 Service, from functioning. Such outages may occur for a variety of reasons, including, but not limited to, those reasons described elsewhere in this Agreement.
14.6 Possible Lack of Automatic Number and Location Identification.
Reseller acknowledges and understands that it may or may not be possible for the local emergency personnel to automatically obtain your phone number when Reseller uses voip 911 Service if carriers who route the traffic to the emergency response center and that center may not be capable of receiving and passing on that information. As a result, the operator who answers your 911 Service call may not be able to automatically obtain your phone number and call Reseller back if the call is not completed or is not forwarded, is dropped or disconnected, if Reseller are unable to speak to tell the operator your phone number, or if the Service is not operational for any reason.
Reseller will need to state the nature of your emergency promptly and clearly, including your location (and possibly your telephone number), as the operator may not have this information.
14.7 Disclaimer of Liability and Indemnification.
Reseller acknowledges and understands that Globalink Inc. does not have any control over whether, or the manner in which, calls using our 911 Service are answered or addressed by any local emergency response center. Globalink Inc. disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center.
Reseller acknowledges and understands that Globalink Inc. rely on third parties to assist us in routing 911 Service calls to local emergency response centers and to a national emergency calling center. Globalink Inc. disclaims any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result.
Neither our Globalink Inc., nor its officers or employees, may be held liable for any claim, damage, or loss, and Reseller hereby waive any and all such claims or causes of action, arising from or relating to our 911 Service unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct.
Reseller shall defend, indemnify, and hold harmless our Globalink Inc. and or any of our subsidiaries, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to Reseller in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, attorneys fees) by, or on behalf of, Reseller or any third party relating to the absence, failure or outage of the Service, including 911 Service, incorrectly routed 911 Service calls, and/or the inability of any user of the Service to be able to use 911 Service or access emergency service personnel.
14.8 Alternate 911 Arrangements.
Reseller acknowledges and understands that Globalink Inc. strongly encourages Reseller to have an alternate means of accessing traditional 911 or E911 services or terminating the Service. Globalink Inc. does not recommend Reseller rely on a non-traditional 911 service in an emergency.
14.9 911 Abuse – False Alarm Fees.
Reseller acknowledges and understands that Globalink Inc. charges a fee of $85 for each false call made to the 911 Service. This is to cover the cost of the service that Globalink Inc. must pay when Globalink Inc. connects false 911 calls.
Reseller acknowledges and understands that while our 911 Service is not traditional 911, abusing the 911 Service, making false or prank calls to a 911 service is still a crime. If Reseller commits such acts, your account will be terminated and Reseller may be prosecuted by your local and state governments.
15. ENTIRE AGREEMENT; MODIFICATIONS
This agreement sets forth the entire agreement and understanding between the parties and merges all prior discussion between them.
Globalink Inc. may make changes to this agreement upon thirty (30) days' written notice to Reseller, advising of the change and the effective date thereof. Utilization of Globalink Inc. services by Reseller and/or its customers following the effective date of such change shall constitute acceptance by Reseller of such change(s), unless Reseller objects in writing to such changes, in which case the changes shall not take effect until the annual renewal date of this agreement. Otherwise, this agreement may not be modified except by the written consent of both parties.
IN WITNESS WHEREOF, the parties hereto, intending to be legally bound hereby, do hereby execute this instrument, with each electronic signature warranting its authority to enter into this agreement on behalf of the party it represents.
Basic Concept of PortaUM (article from PortaUM Admin PDF)
- PortaUM’s auto attendant is composed of a set of menus.
- All the menus are identical in every respect, except for the ROOT
menu, which is always present and cannot be deleted, and whose
name cannot be changed.
- When a caller dials the system, auto attendant will answer (connect)
the call and proceed to the ROOT menu.
- If a user tries to access a menu which is not currently active, the
action specified in the Not Active configuration parameter will be
performed; for instance, the user may be automatically forwarded to
an “after hours” menu.
- The Intro prompt (e.g. “Welcome to Globalink Inc, a VoIP solutions
company!”) is played when a user enters a menu for the first time.
- After this, the Menu prompt will be played, listing all the available
options (e.g. “Press 1 for sales, press 2 for technical support”), and
auto attendant will collect the digits dialed by the user on his phone
touchpad.
- If no input is received (timeout), the Default prompt is played and
the dialog reverts to the previous step (i.e. plays the Menu prompt
and collects the user’s input).
- The user’s input will be matched with the corresponding menu items,
and the action associated with this item will be performed. The
following actions are possible:
o Default – Plays the Default prompt from the current menu
and returns to the “Play Menu prompt” step (this is the action
used for all menu items where the initial value has not been
modified).
o Transfer – Transfers the call to a given telephone number or
extension. The phone number should be entered in the same
format as the customer would use to dial it from an IP phone
in his IP Centrex environment; for example, to transfer a call
to extension 123, simply enter 123.
o Transfer to E.164 Number – Transfers the call to a given
number. The number should be specified in E.164 format: the
country code, followed by the area code, and then the number
(e.g. 16045551234 for Canada).
o Transfer to Extension – Transfers the call to an extension
number entered by the caller from his phone. To prevent
abuse (e.g. someone attempting to enter a long-distance
number in this way), you can specify the maximum allowed
number of digits in an extension (Max Size).
o Transfer to Voicemail – Switches to voicemail mode. This
should be designated as an action for the “Fax” event, in order
to allow storage of received faxes.
o Menu – Transfers the user to the selected menu.
o Directory – Launches this company’s dial-by-name directory.
o Queue – Transfers the call to the specified call queue.
- You may select whether the corresponding Before Action prompt is
to be played prior to the action.
