This is a windows based voip pbx software that can be setup to work with Globalink VoIP phone service. We also offer hosted voip pbx via our porta switch solution.
3CX VOIP Phone System for Windows - Enterprise edition is an IP PBX / SIP proxy that completely replaces a traditional proprietary phone system. It uses standard SIP software or hardware phones, supports VOIP services & traditional phone lines and offers numerous benefits over a traditional PBX. A FREE edition is available and is supported via the 3CX forums.
Allworx Pbx
Allworx PBX:
It appears that Allworx PBX changes the media port during conversation and this setting is required to ensure calls do not drop during conversation.
For Allworx PBX located behind a router, please do the following on the Porta Web Control Panel:-
Go to the Service Features tab in your Account Screen
Set the "RTP Proxy" option to "Always"
It should be set for the account registered for Allworx PBX on Porta Switch
How to set Asterisk with Porta Switch using ip or digest authentication
A) IP based authentication.
Please create an account ID in Porta Billing with the IP address of the Asterisk and set voip password as "cisco". Please set the User-Agent string parameter in the Asterisk configuration to the word Asterisk PBX . Please setup Asterisk as per Asterisk documentation.
B) Digest (username and password) authentication.
Please create an account id just like for any other SIP device in PortaBilling.
In the Asterisk PBX, please specify username and password.
For digest authorization, please change the user agent string to 'DigestPBX'. PortaSIP does digest authentication when User-Agent is "DigestPBX".
Auto Provisioning of VoIP Devices for Reseller Enterprise in Miami Data Center only
SERVER SIDE
Please use the IP Phone Profiles to create a profile and load into your phone.
Directions for Sipura 2000 device follow, please replace name SPA941 but rest should be the same:
Logged in on the Reseller Enterprise Plan Main Menu, find
IP Phone Profiles
* Create profile of 'Sipura 2000' type, name "Sipura 2000"
* Enter other values:
System tab:
Admin password - to secure your device
Regional tab:
Choose your time zone
Line1 tab:
Proxy - replace 66.114.203.SIP_IP_HERE with your SIP instance IP address (see "Nodes" screen from PortaBilling main menu)
IP Phones Inventory
* Create inventory of 'Sipura 2000' type;
* Choose the profile "Sipura 2000" created in previous steps
* Enter encryption key "Your Name" (e.g. "John Doe")
* Put MAC address of your device in format 00:11:22:33:AA:BB, you can find it in the web interface of the Sipura in the "Product Information" section of the "Info" tab.
Accounts Page
* Under Account, choose the IP Phone and Port at 'Additional info' tab, than click IP phone, and choose Sipura 2000 profile which you just created.
Profile generation is performed hourly and after profile is changed if there are accounts using that profile.
DEVICE SIDE
*Go to IP Phone Web interface;
* Log in as admin and choose 'Administrator Login' and 'Advanced view';
To force device to reload profile, you may turn the device off and then back on. Note that at least an hour should pass after making any changes to the profile in the web interface.
Automatic Device Setup on SIP6 Server
Please use ua script provided by support to automatically setup your voip device PAP2T.
You must first determine what IP address your linksys device was assigned. You need to pick up the phone attached to the Line 1 jack and dial:
**** (four asterisks)
then dial: 110 #
and you will be told the IP address of your device (e.g. 192.168.1.100)
Enter your phone ip , account number (one for each device) and password.
Device will be automatically configured.
If you have 2 lines that you wish to active, please do the following :- Please ONLY the first account of the two lines should be entered into the 'Account ID' field of the ua script link provided by support. DO NOT ENTER 2nd number!!
The second account will be configured automatically after selecting IP Phone Port under 'additional info' tab for the second line (found under your reseller login on the Porta Web Interface).
Automating Payments in Porta Billing Using Authorize.net.
Authorize.Net Payment Setup :-
Please go to "Customer Info" link from main menu
Please go to "Payment Systems" tab and enter the information The Login is the API Number and the password is the Transaction Key
Please go to "Currencies" link from main menu
Modify the appropriate currency to use the new payment system in Porta VoiP softswitch
Thank You. Globalink Inc Support For info on porta please visit portabilling.net
Call Barring for Porta Switch
Call Barring (found on your main Porta Reseller Web Interface) allows the administrator to define destinations that you wish to block for the particular user.
Please do the following to configure this Porta feature:-
Create a rule on the 'Call Barring' tab under main menu - Company Info.
Example name - Egypt and filter - 20%. (Egypt country code)
Go to account settings.
Go to Service Features
Go to Outgoing Calls and check 'Call Barring Enabled'.
The 'Call Barring' tab will appear in the account settings.
The rule configured earlier in 'Company Info' will be applied to the account.
No calls will then be allowed to any Egypt number.
Call Forwarding and Simultaneous Ring For Linksys Devices Behind A Firewall
Here are a few steps to follow:-
In your reseller login, you can setup call forwarding.
You will need to setup call forwarding (in your account tab), to ring both phone numbers.
Please use simultaneous button.
Your internet router will need to allow or open voip ports 5060-5063.
Each phone will need to have an unique open voip port assigned in the Linksys phone setup. eg assign 5060 to line one and 5061 to line two and so on.
As for call transfers, that is a function of your Linksys phone and not apart of the service provided by our switch.
Linksys.com will be able to assist with programming their hardware. It is always recommended to upgrade your phone firmware (software) to their latest release found at linksys.com
replace "yournumber" with your actual number like 60333720000 always beginning with country code and number in the typical e.164 format.
After "@", enter your server ip or domain name.
Please note due to security and liability reasons, our engineers are not permitted to access your login or accounts at third-party provider servers. Tech support will be limited to our servers and our Porta configuration only. You may request third-party did provider tech support to contact us, if they need any technical information.
Please search our extensive knowledgebase for more voip information.
First Data Merchant Setup for Automatic Porta Payments
First Data / LinkPt / YourPay Payment Setup :-
Please go to "Customer Info" link from main menu
Please go to "Payment Systems" tab and enter the information LinkPoint payment processor Login, Password, StoreName and PEM File (encrypted key)
Please go to "Currencies" link from main menu
Modify the appropriate currency to use the new payment system in Porta VoiP softswitch
Thank You. Globalink Inc Support For info on porta please visit portabilling.net
FREE ON-NET Calls on Porta Private Label VoIP Service
Voice On-net Free Calling
By using VoIP technology and Globalink Porta VoIP PortaSwitch, Internet telephony service providers can truly make the world "flat" for their customers. It is possible to reach phone numbers in virtually any country in the world, and as easy to make a call to the opposite hemisphere as to your neighbor.
Internet Telephony Service Providers (ITSPs) wishing to offer special pricing for calls made between IP phones connected to PortaSwitch (regardless of the actual phone number) can use the Voice On-Net feature. When enabled, all calls between IP phones will be rated according to the special destination VOICEONNET.
For an example :
If customer A has a US phone number assigned to him, and calls a phone number in Malaysia assigned to another customer in your system, customer A will not be charged the international rate for this call, but rather a special On-Net rate defined by you. Typically resellers will assign rate "0" so that all calls are free within our network.
Please do the folllowing :-
Find the 'Destinations' link on your reseller login
Add the destination 'VOICEONNET';
Add rates for 'VOICEONNET' destination with zero costs to your wholesale tariff and end-user tariff.
For more info refer to Porta PDF under our download section on this site
Front-end Website Integration with Porta Billing for SIP6
Here is a sample setup for our sip6 server.
* Subscription Page:
You can add or remove some fields in order to achieve the functionality you need (e.g. you can request to enter an account ID if you are doing ANI based service).
1. You can propose several different packages (items) to subscribe for. To configure them change this part:
The only required part is option values, i.e. 1, 2 and so on.
2. If accounts from this web signup procedure will be created under a reseller, skip this step. If accounts will be created under a retail customer, put here the i_customer value:
To find the i_customer number, make sure that "Status Bar" is enabled in your browser. Find the Customer in the PortaBilling interface and hover your cursor over the customer name (do NOT click). The Status bar will contain the string like javascript:edit(108)
Find this number and use it after value= in the code above.
Create an HTML page for signup results. Your signup request will be returned here with results (success or failure). You can use the example below. This is HTML page with embedded perl created to run under HTML::Mason framework. Feel free to re-implement this page in your favorite framework/language.
<html> <head><title>Web Subscription Result</title></head> <body> <h3>Web Subscription Results - <% $result ? 'Success' : 'Failed' %></h3> <p>Message: <% $message %></p> % if ($result) { <p>Account ID: <% $accountid %></p> <p>Password: <% $password %></p> <p>You can use Account ID and password to log in to the <a target=_new href=https://<;% $ENV{SERVER_NAME} %>:8445/login.html? user=<% $accountid %>&password=<% $password %>>Self-care page</a></p> % } </body> </html>
result - boolean value, 1 - sign up is successful, 0 - sign up is failed message - greetings or error explanations accountid - generated account ID password - self-care interface password for generated account ID
* PortaBilling Web Interface:
1. Create a wholesale customer. Note its i_customer. 2. Create a product and a tariff, set managed by the customer 3. Create rates for the tariff 4. Enter data on the “Online Signup” product tab
HTTP_REFERER: URL of your subscription page Validation Module: (please ask support which module will apply) Continue URL: URL of a page where signup results will be shown
5. Login into the customer self-provisioning interface and enter merchant account data (Company Info -> Merchant Account tab)
To have multiple Products, you need different sign up pages (at least different signup URLs) for each Product.
To have multiple Packages, the same signup page can be used with a parameter (e.g. select box) that picks the package. All Accounts will be created using the same Product, but the package (signup cost, subscriptions, discount plans, UM enabled, etc...) will be different according to the user's selection.
For more information on this topic, search our knowledgebase here athttp://support.globalink.us. Just select knowledgebase and search for any words in the above article.
How to generate calling card pins on the Porta Switch
Calling Card Setup on the Porta Switch using Cisco IVR (sip6)
You have to select a Customer first in order to generate accounts.
Please go to Accounts Screen after you have selected customer and click on generate (top left)
Please setup each account beginning with cc
You can use account generator with following parameters:-
method: random
id prefix: cc
id length: 14
voip pass: auto digits only
number of digits: 4
amount to charge on each account
life time: number of days before expiration
Please make sure to generate a test batch with 2 accounts first. If accounts are as desired, create a new batch with as many accounts as you need. You can then use the batch editor option to enable or disable the accounts.
How to read Call History and Balance Available in Porta Billing
Typically customer accounts are created as credit type accounts. So if you have funds available, it will be denoted for an example as -503.45.
Negative ( - minus) means credit or that you have 503.45 available to use with our VoIP service.
When you first login using your reseller login, go to XDR on the main screen. The icon next to XDR is a magnifying glass image.
Please click on XDR icon (magnifying glass) to view your call history records.
XDR or call detail records lists all calls made (including service charges, payments if any) by date.
So select the date range and you can see everycalls you made on our service.
Please click on help on top right of any Porta Billing screen for additional info. Please see below an example of help info.
The Call History screens allow the user to view and download xDRs for any desired period of time. Set from/to dates by clicking theicon and pressShow xDRsbutton. The result page contains summary displayed on the top of the screen and table listed all calls and charges during specified time period.
ClickDownloadbutton to download xDRs in .CSV format
Globalink Tech Support http://support.globalink.us
Support may need you to give remote access so they can troubleshoot problems.
You can also use http://teamviewer.com
How to setup your own vendor routes in Porta
To configure your own vendor, you need to create a routing tariff for that vendor, a vendor, and a vendor connection. This is available in the Reseller Enterprise Plan.
You will need to enter remote ip of vendor and tech prefix if any.
Porta is codec agnostic meaning that it will work with any standard codecs like g723, 711 , 729.
Vendor connection will have to support SIP and not H323. You can use the online wizard to configure your tech prefix or any required translation.
Using the vendor connection,you can setup the connection to your vendor via 2 authentication methods :-
ip authentication : vendor allows you to connect to vendor service based on your ip
account authentication : vendor allows you to connect with an account login and password
We are now able to offer Linksys One Products with Partnership with Genesis Tech Inc.
Linksys One is a purpose built hosted solution that helps Service Providers to deliver a comprehensive, easy-to-use and easy-to deploy solution for the small business market. Linksys One small business system can help integrate data networking, security, configuration back-up, and low-cost Voice-over-IP (VoIP) services with applications and other business services into one simple solution. It can be customized to each company’s specific requirements and can grow as a business grows with additional Linksys One Ready Switches and Network Storage Systems, Linksys One VoIP Phones, and other devices that instantly connect to and automatically install on the network. Linksys One takes the burden of communications technology away, leaving growing businesses to focus on their business. Small businesses enjoy all the competitive advantages of a business-quality IP network that can grow as their business does. The Linksys One solution is available from Hosted Solution Providers (HSPs) that provide Internet connectivity, IP voice services and other applications over a broadband connection, an in conjunction with authorized Value Added Resellers (VARs) who provide and install the Linksys One data networking or VoIP phone equipment directly on-site. Additionally, HSPs and VARs have the ability to remotely manage some or all of the Linksys One devices on the small business customer’s network, enabling those customers to focus their time and resources on their core business.
Software Release R2.0 The new software release (R2.0) provides enhanced data and voice features including: a PBX feature set designed to now support up to 100 users, multi-site voice and data (up to 5 sites) and teleworker capabilities, Single Number Reach and Device Mobility (The ability to “move” a call seamlessly between a Linksys One Phone and an alternative device, like a cell phone), new brand management capabilities, combined with the Linksys One automated configuration of customer premises equipment for simple and rapid deployment. There are also more than 35 other features that were added to the R2.0 release that can be found on the Linksys website at www.linksys.com. R2.0 will be deployed by our Hosted Solution Provider Partners on their existing Linksys One infrastructure or deployed by new partners on our newly announced next generation Service Node, the SN-XA ( eXpansion Application (XA) Series).
The Cisco Service Node for Linksys One XA Series The Cisco Service Node for Linksys One XA (SN-XA) provides the same basic functions as previously offered Cisco service nodes while offering the ability to deliver improved Hosted Solution Provider (HSP) profitability by helping to reduce initial costs and lowering overall service node capital expenditures. The design of the service node allows HSPs to grow their service node along with their business. The Cisco SN-XA includes a base unit (comprised of a server and Cisco Catalyst 4948 switches and an optional Cisco 7301 router for call routing and network traffic encryption functions). Instead of purchasing service node hardware and capacity licenses initially, HSPs can now spread out their expenditures through flexible right-to-use (RTU) licenses. The new models help reduce break-even times, and can significantly improve HSP Return on Investment (ROI). The Cisco Service Node for Linksys One XA Series can be purchased directly from Cisco or from select Cisco Gold and Silver partners.
Linksys One New Products New Linksys One Services Routers include:
SVR3500 - (2) Port T1/E1 Services Router with 24-Port PoE switch
Business class communications services can be delivered to the small business by a Linksys One Services Router, which requires only one internet connection for all business services including data networking, network security, applications, IP telephony, and highly secure Internet access.
The Linksys One Services Router provides the foundation of the Linksys One customer premises solution. Services Routers support connections to the Internet via DSL, cable or T1/E1. Integrated services include SPI Firewall, SIP Proxy, QoS, VLAN, SIP ALG and IEEE POE. SVRs provide auto-discovery and auto-configuration of Linksys One devices. The Services Router also offers cascaded expansion to other Linksys One Ready (or traditional Ethernet) Switches, Network Storage Systems and application servers.
The Linksys One Wireless-G Services Router (SVR200) provides a Services Router option with integrated ADSL2/2+ and 10/100 Ethernet WAN options for flexible deployment. The SVR200 provides a network infrastructure solution for remote SOHO teleworkers or small offices because it integrates an 802.11g access point, FXS/FXO ports (US only), integrated broadband access interfaces, Power over Ethernet, and a SPI Firewall with hardware-accelerated VPN services.
SVR200 Features:
Integrated ADSL2/ADSL2+ with 10/100 Ethernet WAN Options
4 ports of Fast Ethernet LAN switching with IEEE 802.3af Power over Ethernet
Wireless security and VLANs to provide separate highly secure networks
Hardware accelerated VPNs and support for highly secure teleworker and multi-site solutions
The Linksys One Services Router (SVR3500) has (2) T1/E1 Port with an integrated 24-Port PoE Switch and onboard software that integrates security, reliability and quality of service to support business quality Linksys One communications services.
SVR3500 Features:
High Speed WAN Interfaces Including: Dual T1/E1 Ports and 10/100 Ethernet
Fully Powered (24) Ports of 10/100 PoE and Dual 10/100/1000 Uplink Ports
Advanced QoS Support For Real-Time Applications: 802.1p, DiffServ, & Traffic Shaping
Both the SVR200 and the SVR3500 are available today through Genesis Tech Inc.
Linksys One Ready Products “Linksys One Ready” products are best-in-class networking products that can operate in a stand-alone networking environment. At the same time, “Linksys One Ready” products can migrate to a Linksys One solution - if and when the administrator decides to implement a Linksys One deployment. Many Linksys Business Series products carry a “Linksys One Ready” designation. “Linksys One Ready” identifies that the product carries specific Linksys developed software that enables the ‘stand-alone’ device to automatically be discovered, authenticated and integrated into a Linksys One environment. The Linksys One ready products are also compatible with R2.0.
Linksys One Ready products are currently shipping and available today through distribution, direct response and value added resellers:
SFE2000 - Managed Switch with 24-port 10/100 and 4 10/100/1000 ports with stacking
SFE2000P - Managed switch with 24-port 10/100, 4 10/100/1000 ports, and PoE and stacking
SGE2000 - Managed switch with 24-port 10/100/1000 with 4 shared SFP slots with stacking
SGE2000P - Managed Switch with 24-port 10/100/1000 with 4 shared SFP slots, PoE and stacking
NSS4000/4001 - 4 Drive Bay Gigabit Network RAID Storage System
NSS6000/6001 - 4 Drive Bay Advanced Gigabit Network RAID Storage System Network with Storage Virtualization of RAID Sets
RPS1000 – 380W RPS Unit provides power redundancy for up to 6 devices
Moneybookers.com Setup in Porta Switch
Moneybookers Payment Setup :-
You can now use the free Moneybookers account (it is similar to PayPal) to allow your customers to directly pay you online using our Porta Switch. This eliminates the need to manually apply payments to each client as they can top up their balances 24 hours a day.
Please go to "Customer Info" link from main menu
Please go to "Payment Systems" tab and enter the information (PLEASE NOTE: the password here is NOT the Moneybookers login, but the Moneybookers secret key that can be found through the moneybookers web interface)
Please go to "Currencies" link from main menu
Modify the appropriate currency to use the new payment system in Porta VoiP softswitch
Thank You. Globalink Inc Support For info on porta please visit portabilling.net
NAT Traversal and One-Way Audio - Detailed Tech INFO
New Call Back with Auto Register and Voucher Payment for Cisco IVR on SIP6
We are now able to offer new features for our Private Label Porta Billing Callback Service.
You can now have two different call back access numbers.
The first number can be used for the usual ANI callback.
The second one can be used for registration of new callback accounts.
In the second case some special account (e.g. "cb-voip-reseller") will be billed for this call.
Any client can call this access number and the system will perform a callback using "cb-voip-reseller" account for billing.
A new account with cb prefix will be created automatically and IVR will ask customer for a voucher number for recharging this new account.
After these steps your customer can call to your usual access number and perform usual call back.
With the above changes, no internet access is necessary for your end user to be able to make and receive phone calls using our call back service.
For more information about our private label call back services, please visit http://worldkom.net
Number not ringing to registered device
First ensure that your did provider is sending country code plus the number in the e.164 format. eg 1 785 823 8284 for US number.
If your device is registered and the number is ringing busy, you may need to do the following :-
Ensure that the NAT Keep Alive interval parameter in your Linksys or voip device is set between 30-50 seconds
Disable ALG
Disable port forwarding on your NAT router
Ensure your firmware is upgraded to the latest provided by the device manufacturer.
For those using Voice Mail On PortaUM If you are on using PortaUM, please add the PortaUM tariff in the product accessability node and add prefix UM in the reseller and customer tariffs. Thank You. Globalink-Worldkom VoIP Services http://support.globalink.us
Number Porting Requirements
Local number port orders normally take 3-6 weeks for completion. Toll free port orders normally take 5-10 business days for completion. Upon order completion you will receive an updated ticket via http://support.globalink.us
Upon submission of your port order, your account will immediately be debited the appropriate port fee displayed on the main DID Number Portability page within the user portal. All port order fees are non-refundable unless rejection or cancellation occurs within 24 hours of request date. Normal per minute and monthly costs apply as per listed rates.
Detailed Explanation of each item:
Number to port: This is the 10 digit Toll Free or Local DID you wish to port to Globalink Inc.
Type of port: This is either toll free or local depending on which type of number you want to port to us.
Partial port: If you have more then 1 number with your current carrier, but are not porting all, choose yes.
Current Carrier: The carrier or your provider that currently has this telephone number.
Account Number: Your account number with your current provider.
Statement Name: The Company or Individual name that appears on the billing statement showing who owns this number.
Authorized Contact: The person listed on the bill as the authorized contact or owner.
Contact Title: How the Authorized Contact is affiliated with the telephone number.
Address: The address listed on this account as it appears on your statement.
City: The city listed on the billing statement for the number you want to port.
State: The state listed on the billing statement for the number.
Zip: The zip code listed on the billing statement for the number.
Billing Telephone Number: The number listed as the billing contact telephone number on your statement for the number you want to port.
Contact Telephone Number: A number where we can contact the current owner of the number you want to port. Any communication would be discreet.
Number Information Number to Port: Partial (YES/NO): Type Local/ Toll Free : Rate Plan (Pay per minute inbound or flat rate): Location (Residential / Business):
Current Service Provider Information Service Provider Name: Service Provider Address: Service Provider City: Service Provider State: Service Provider Zip: Last Statement Date: Current Charges: Last Payment Date: Last Payment Amount:
Customer Information Account Number: End User name on Statement: Authorized Contact: Contact Title Employee/Owner: Service Address: PO Boxes are not accepted. Service City: Service State: Service Zip Code: Billing Address: Billing City: Billing State: Billing Zip Code: Billing Telephone Number (NPANXXNXXX): Contact Telephone Number (NPANXXNXXX):
Porta Billing is able to bill clients automatically at the end of the billing period.
Ensure that you have a valid credit card on file as Porta will charge the amount of the subscription at the set date. If card is declined, the service will be blocked until funds are paid by end user.
Customer could also setup the payments based on a set date or automatically charge the card when balance gets low.
Please note that you will need to update your customer classes which controls billing and invoicing in Porta Billing. Do not enter any days in the closing field and do not setup grace period days if you wish to bill on the same day bill is due.
You will need to test your merchant account to ensure it is properly working and do not leave merchant in "test mode" as it will not process your payments even though Porta may send a receipt. Please read on on merchant setup in the knowledgebase.
For more information on this topic, search our knowledgebase here athttp://support.globalink.us. Just select knowledgebase and search for keyword "periodic billing".
If you wish to send just a summary invoice using our Porta Billing Private Label VoIP Softswitch, you need to request Support to create a single and not a multi page invoice template. You can also upload your own logo in the invoice template. Invoices by default are sent out the night of the 1st of every month. Under your customer class option, you will need disable (or uncheck) the option to send call history statistics to every customer. Porta Billing will then send out just a summary invoice to your customers under your own brand name. Porta Billing can then charge the customer's card on file automatically.
Alternatively, you could enable the periodic payment option and just bill your customer's card either using the balance driven or date driven option. Balance driven option allows you to bill your customer based on a certain balance amount. Example if balance drops less than $50, recharge account another $30. Date driven option allows you to bill client say $35 every month on say the 25th and so on.
Porta Billing can also bill client subscription progressively (meaning daily prorated amount) or complete amount at the end of the billing cycle.
Billing options are controlled in the customer classes link.
So Porta Billing has very rich subscription based billing features. Please visit http://portabilling.net for more details.
Porta Switch Softphone Requirements
Software Phone should have the following compliance :-
RFC 3261 compliant
RFC 2833 compliant
Support telecom codecs (e.g. g729, 723 and 711)
Support SIP re-INVITE keep-alive
NAT keep-alive option set for 30 seconds
re-REGISTER every hour
Support STUN but allow disabling it
You can download the demo softphone from our support site under downloads.
In our PortaBilling VoIP Softswitch, created rates or tariffs cannot be deleted from the customer or reseller tariff file.
They are merely discontinued when you update with new rates.
A tariff file contains all the rates you are offering.
Each tariff file is associated with the product you are selling with your own markup rates.
You may view your current rates by clicking on your tariff file.
If you upload using the option "Replace all of the existing rates with the rates from the file", all rates in the tariff will be marked "Discontinued".
The rates from the tariff upload file will be added. Please ensure you are using csv format only.
The filter at the top of the 'Tariff rates' page allows you to view rates depending on their Effective From date or Destination.
The Effective From drop-down list allows you define whether only current rates (“Now”) or all rates ever used (“->Now”) will be shown.
Any tariff file that is currently used by an account cannot be deleted. You may delete the tariff file after assigning another product to the account.
- PortaUM’s auto attendant is composed of a set of menus.
- All the menus are identical in every respect, except for the ROOT
menu, which is always present and cannot be deleted, and whose
name cannot be changed.
- When a caller dials the system, auto attendant will answer (connect)
the call and proceed to the ROOT menu.
- If a user tries to access a menu which is not currently active, the
action specified in the Not Active configuration parameter will be
performed; for instance, the user may be automatically forwarded to
an “after hours” menu.
- The Intro prompt (e.g. “Welcome to Globalink Inc, a VoIP solutions
company!”) is played when a user enters a menu for the first time.
- After this, the Menu prompt will be played, listing all the available
options (e.g. “Press 1 for sales, press 2 for technical support”), and
auto attendant will collect the digits dialed by the user on his phone
touchpad.
- If no input is received (timeout), the Default prompt is played and
the dialog reverts to the previous step (i.e. plays the Menu prompt
and collects the user’s input).
- The user’s input will be matched with the corresponding menu items,
and the action associated with this item will be performed. The
following actions are possible:
o Default – Plays the Default prompt from the current menu
and returns to the “Play Menu prompt” step (this is the action
used for all menu items where the initial value has not been
modified).
o Transfer – Transfers the call to a given telephone number or
extension. The phone number should be entered in the same
format as the customer would use to dial it from an IP phone
in his IP Centrex environment; for example, to transfer a call
to extension 123, simply enter 123.
o Transfer to E.164 Number – Transfers the call to a given
number. The number should be specified in E.164 format: the
country code, followed by the area code, and then the number
(e.g. 16045551234 for Canada).
o Transfer to Extension – Transfers the call to an extension
number entered by the caller from his phone. To prevent
abuse (e.g. someone attempting to enter a long-distance
number in this way), you can specify the maximum allowed
number of digits in an extension (Max Size).
o Transfer to Voicemail – Switches to voicemail mode. This
should be designated as an action for the “Fax” event, in order
to allow storage of received faxes.
o Menu – Transfers the user to the selected menu.
o Directory – Launches this company’s dial-by-name directory.
o Queue – Transfers the call to the specified call queue.
- You may select whether the corresponding Before Action prompt is
to be played prior to the action.
Private Label Porta Billing Reseller RoadMap and Checklist
PortaBilling VoIP Switch is a very robust voip platform and can provide you flexibility in how your server is configured.
We require that you follow the checklist below so that we can provision your server quickly. Please note that not all these features may be available in your plan. Please read plan details at http://worldkom.net.
Please click on each link title which is in bold for step by step instructions for each feature.
Each Product in Porta can be tagged to a monthly subscription fee, online sign-up, rate file or tariff, volume discount plan (or free minutes used for "unlimited plans"). You need to advise us if the incoming minutes are free, how much you wish to charge your customers for destinations they are calling. All destinations are dialed by country code and number (e.164 compliant). There is no need to dial any access code. If you wish to have access codes, you can implement your own dialing plan by customer using the wizard in your reseller login. If you plan to restrict phone prefix or destinations that they can dial, we need to remove those destinations from the product tariff.
Setting up your own Rate file or Tariff in your own currency You can download our wholesale tariff found under your reseller login under tariff (top left of menu bar "wholesale tariff") or from our website and update with your selling price and billing intervals. Please click here to see our knowledgebase article on loading tariffs. If you are not able to do this initially, please update the spreadsheet with your sell rates and email us the file (please ask support via ticket for the correct email address) and we will load it for you. You can also edit your tariff by going to tariff, rates and simply adding or editing the destination of your choice.
Creating Customer and Device Accounts for Users Click on sub customer and click on add on top left. Please refer to help in every screen on top right of the page. Once you save, you can click on accounts on top menu bar and add your device accounts. You can create sub customers (billing) for managing your billing and allow access to our voip server via the private label voip web login. In Porta, each device account is administered by the sub customer account for billing purposes. A sub customer account can have many device accounts. Callback, calling card, did, pbx extensions, on-net or virtual number, call shop, ATA device login etc are all simply "accounts" in Porta. Please do not confuse device accounts with customer accounts. Customer Login is used for billing and managing User or Device accounts. As such you can give access for customer (http://customer.yourdomain.com ) or account (device - http://account.yourdomain.com) level. Clients can login and make payments, view call history and manage all device accounts by logging using the customer account. You can change your device voip password used for device registration. Manage your voice mail, auto attendant and many other settings.
Online Sign-UP Form and API Please check with support as per your requirements. Once the products are setup and the did inventory is uploaded, we can provided the api link. You will need an approved merchant account to use Porta services.
Merchant Account Setup Please click on knowledgebase on our support site and enter word "merchant setup" as it gives step by step instructions on setting up your merchant processor.
Post Paid Versus Prepaid Billing You can have porta send out invoices for post paid services. Most resellers use the prepaid service and simply let their customers login and make payments as needed. You can enable periodic billing so that customers can automatically charge their card as needed (balance driven) or at a set date (date driven).
DID Inventory Once the dids are uploaded, you can manage and provision them from your Porta Billing DID Inventory. DIDs must be ordered via our online e-store at http://globalink.us/store
Invoice Template Setup We will need to setup your template with your logo and custom fields. There may be an additional cost to setup.
Auto Provisioning This is server and device dependent. Porta typically supports certain Linksys devices only. Please contact support.
PortaUM or Hosted PBX Setup You will need to use either our dids or approved third party did providers for find-me, follow-me, voice mail, auto attendants and hosted pbx services. Please download PortaUM pdf from support download site.
Calling Card Services You can use either our Cisco IVR or PortaUM for calling card services with PortaBilling. We will need to setup a private label did to use for your customers. Please contact support.
Callback Services You can use either our Cisco IVR or PortaUM for call back services with PortaBilling. DID must pass ANI or caller id in the E.164 format if you plan to provide ani callback services. Please contact support.
SSL Setup and Private Label SIP Proxy We will need your SSL certificate to private label your page link. You can forward your sip.yourdomain.com to your server ips. There may be an additional charge if your plan does not support SSL setup.
Online Help and Documentation You can always click on help in any Porta screen (top right) or download the pdfs from our download section on our support site.
Private Label VoIP Reseller Hosted Porta Switch PBX Setup
8 - Auto Attendant
Auto Attendant is a flexible utility designed to greet callers and transfer them either to an existing PortaSwitch accounts, or to your current phone system.
8.1 - Basic concept
PortaUM Auto Attendant (AA) is composed of a set of menus.
All the menus are the same in every respect, except for the ROOT menu, which is always present and cannot be deleted, and whose name cannot be changed.
When a caller dials the system, AA will answer the call with the Intro prompt from the ROOT menu.
After this, the Menu prompt will be played, and AA will listen to the user input.
The user input will trigger execution of the following available actions:
Default - plays the default prompt from the current menu
Transfer - transfers the call to a given telephone number or extension
Menu - starts interpreting (executing) the selected menu; the user can choose from any of the available menus
The user may select whether the corresponding prompt is to be played prior to the action.
A menu call flow chart is displayed in the diagram below:
8.2 - Menu List mode
Auto Attendant can be selected from the Options menu. The main screen lists all the menus available in the system.
To modify one of the existing menus, select its name from the list.
To add a new menu, select Add new from the action panel.
8.3 - Menu Edit mode
After selecting one of the existing menus, please allow all the prompts to load in your browser; this may be viewed on the status indicator in the action pane.
The fields of the Menu Edit screen are explained below:
Name A logical name for the menu, i.e. Sales for a sales department
Active Time definition when the current menu is active. To set the menu as always active, select the Always button on the right. PortaUM also provides users with a Period Wizard, a flexible tool for defining a time period of any complexity.
8.4 - Intro, Menu, Default
These three fields work similarly to the Voicemail recording feature.
Record. Select to start recording your voice prompt. (You will need to connect a microphone to your computer sound card to use this feature.) After the existing prompt is recorded over, the Undo icon becomes available, allowing rollback to the previous state. The blinking Play icon indicates that the existing prompt is being overwritten, but changes have not been saved yet.
Stop. Select this to stop recording or playback of the recorded message.
Play. Select this to play back the recorded prompt. When selected, this icon will turn into Pause.
Each of the icons above may appear in grayscale, meaning it cannot be accessed because some other task is active.
To give your Auto Attendant a professional sound, we recommend using a professional speaker and a digital recording studio when recording voice prompts.
To upload a prompt, select the Browse... button on the right side. The native audio file format for the system is the following:
PortaUM uses SOX - Sound eXchange, a universal sound sample translator for prompts uploaded into the native UM format.
Here's a short list of supported audio file formats:
Type
Description
.aiff
AIFF files used on Apple IIc/IIgs and SGI.
.au
SUN Microsystems AU files.
.gsm
GSM 06.10 Lossy Speech Compression
.mp3
MP3 Compressed Audio
.ogg
Ogg Vorbis Compressed Audio.
.wav
Microsoft .WAV RIFF files.
8.5 - Event Table
Column
Description
Event
Not Active - if the current menu is not active (see the active period definition above) 0-9, #, * - user selection on telephone keypad Timeout - no selection received from user
Action
Default - play the default prompt from the current menu Transfer - transfer the call to a given telephone number or extension Menu - start interpreting (executing) the selected menu; the user can choose from any of the available menus
Play before action
Check this box if the corresponding prompt is to be played before the action is performed
File
File name and path
Setting up Products in Porta Billing
How to create products and bill clients in Porta Billing. - Product Name, Selling Price, Subscription Plans, Products Setup, Volume Discount Plans, Periodic Payments
Each Product in Porta can be tagged to a monthly subscription fee, online sign-up, rate file or tariff, volume discount plan (or free minutes used for "unlimited plans"). Subscription Plan allows you to charge a fixed amount per month for an example $19.95 per month.
Periodic Payments is a feature that permits you to automatically charge your customers credit card automatically. This can be done monthly (at a certain date for an example 30th of every month) or based on their balance (example: when balance falls below $30, charge $20).
Volume Discount Plan is what allows you sell a plan that resets every month. You can create subscription plans for an example $19.95 per month and it allows clients to call say 1000 minutes per month to select destinations by prefix and area code.
You need to advise us if the incoming minutes are free, how much you wish to charge your customers for destinations they are calling. All destinations are dialed by country code and number (e.164 compliant). There is no need to dial any access code. If you wish to have access codes, you can implement your own dialing plan by customer using the wizard in your reseller login. If you plan to restrict phone prefix or destinations that they can dial, we need to remove those destinations from the product tariff.
Thank You. Globalink Inc Support For info on portabilling please visitportabilling.net
Web Design, Development, Marketing and Search Engine Optimization (SEO)
Web Design, Application Development, Marketing Services & SEO Services
Making Your Business Succeed!
Web Marketing
Helping Your Business Succeed Online
If you already have a web page, you have probably realized that just posting it online doesn't guarantee that people will visit your site. In fact, as the Internet matures as a marketing tool, it becomes more important to know the right strategies to get your website noticed.
Have you ever wondered how many people visit your website, which pages they visit most, how long they stay at your site, or what other website sent them to your site? Globalink can help you track visitor statistics. More important, we can suggest changes you can make to your site based on what you learn. Whether you need help converting website visitors into customers, or if you just need help getting more people to go to your site in the first place, Globalink can help make your website a more successful sales tool for your business.
Globalink's website marketing services start at just $19/month. For more pricing information, click here to email us. Globalink specializes in helping businesses and organizations to build effective websites, to promote those websites with all the right search engines, and to use the websites to their best advantage for their unique needs, whether it's to sell products or to keep consumers informed.
Please click here to e-mail us for more information on Globalink's individualized Internet marketing strategies. We offer services in the areas of search engine optimization, search engine marketing, internet marketing, email marketing, web page marketing, strategic art web design, and web hosting. Simply put, we can help you succeed with your online business!
Globalink offers specialized services to Resellers, especially VOIP Resellers, through our Worldkom.net private-label voip program. We recommend our full-service offerings for resellers, as each individual situation requires its own unique marketing plan.
If you already know a lot about web marketing and prefer a do-it-yourself product line, rather than our full-service, personalized plans, please click here to enter our Globalink-Surf4it.Net Online Store.That's where you'll find a good selection of web services designed with the do-it-yourselfer in mind.
Online Selling - E-commerce solutions If your goal is to join the world of e-commerce with your own on-line store, our Global Presence department can help you get started with online selling. We can explain all the options available to you and help you determine a plan of action for implementing new products and services for your e-store. For more information, please see our e-commerce page.
Blogs: Globalink can help you set up your own blog to help drive more traffic to your website. Click here to find out more!
Paid Search Engine Advertising: Globalink can help you with search engine advertising! We do all the work, you just enjoy having more visitors come to your website. Click here to find out more!
Making $ from your website: Globalink can help you make money from your website, with absolutely no work on your part (after initial setup). Find out how when you click here.
2) For Webmin changed this line to YES in the webmin.sh script:
webmin_enable="YES"
3) For Webmin made sure this line was enabled in the rc.conf file:
webmin_enable="YES"
Clamave auto delete config
Clamave auto delete config
For every user that wants this option, change directory to:
~/etc/users/user_name_here/.procmail
then edit the rc.clamav file. If you don't see an rc.clamav file you probably haven't enabled clamav yet. You need to change this portion of the file from this:
nslookup, dig, and host are useful commands that allow you to perform DNS queries, and to test out your DNS configuration.
You can use the nslookup command interactively to enter a shell from which you can change servers, set query options, and debug DNS. You can also use nslookupnon-interactively from the command line to issue simple queries. See nslookup(1Mtcp) for more information.
dig is another useful command line tool which you can use to gather information from DNS servers. See dig(1Mtcp) for more information.
Finally, you can use the host command to provide answers to simple host queoma size=2>
host(1Mtcp) for more information.
Using nslookup interactively
Enter nslookup at the command line. The nslookup prompt appears.
These sample commands are available from the nslookup shell:
volga
Return the IP address of volga.
172.16.118.1
Return the name matching the IP address you enter.
set querytype=ns
Set the query type to the Name Server record. Future queries of names and IP addresses return the NS record from that host.
set querytype=a
Restore the query type to the Address record.
server server
Make server the default server that is queried.
nslookup interactive options
Here are the commonly used options of nslookup. For a complete list, see the manual page for nslookup(1Mtcp).
[no]recurse
Sets the query type to recursive. When toggled to norecurse, nslookup performs iterative queries.
querytype=type
Sets the query type to the DNS data type specified. Common types include a (Address), any (any data type), mx (Mail Exchanger), and ns (Name Server).
retry=n
Resends the query n times before giving up.
root=root server
Sets the root server to the server you enter.
timeout=n
The period of time nslookup waits for a response after the query is sent. This period doubles between each retry.
You can save any of these options in a .nslookuprc file in your home directory. The format of this file, which is searched for each time you invoke nslookup, is one set command per line. Here is an example, which sets the query type to address records, the domain to mynet.com, and sets the timeout on requests to 10 seconds:
set querytype=a set domain=mynet.com set timeout=10
Querying a single name or address
To issue a simple query from the command line, use one of the following forms of the command:
nslookupname
nslookupIP_address
nslookup should return the desired answer by querying the default server. To query a different server, enter one of the following forms of the command:
nslookupnameserver
nslookupIP_addressserver
Examples of using the dig command
Obtain the latest list of root domain servers:
dig . ns
Find out the name servers for a zone:
dig @server domain ns
Request all records for a zone from an authoritative server:
dig @server domain axfr
NOTE: This command requires a zone transfer which the server may disallow.
Look up the domain name corresponding to the IP address 172.16.118.1:
dig -x 172.16.118.1
Examples of using the host command
Use host to find all the host records for a zone:
host -l domain
Use host to request all the records for a zone:
host -lv -t any domain
NOTE: These commands require a zone transfer which the server may disallow.
Since some of the users do not have a Mail folder you may get some errors when adding this to the crontab. However it will still work for the other users that do have the correct path setup.
FTP stands for File Transfer Protocol. It lets you connect to a remote computer, such as our hosting server. Then you can move files from your machine to the remote one and create folders for those files on that computer. The best way to learn about File Transfer Protocol is to use it. You will find several free FTP clients at www.download.com.
You will need to download a free ftp client software before you can connect to our server.
Technical Support We provide a wealth of support resources, including comprehensive online documentation and an experienced Support Staff, to help you make the most of your Virtual Private Servers.
Online Documentation We have created and compiled extensive online tutorials and other documents that will quickly and thoroughly provide answers to all of your Virtual Private Servers questions.
Contact Us The most powerful hosting solutions on the Internet are supported by the most capable Support Staff around. Our customers continually rave about their knowledge, promptness, and technical ability. Should you need further assistance, don't hesitate to Contact Our Support Staff. They are here to serve you!
Email Services
Email Support
How to check your email
How to check your email:
*You may check your e-mail via the web by going to http://iglobalink.net/, and click on “Email” at the top of the page. You would need to know which email server hosts your domain.
At the login page, type your username (without the “@yourdomain.com part) and password information. At the next screen, be sure to select "EMail" at the top of the page to view your email box. This is the method we recommend and support for e-mail.
*If you prefer to use software such as Outlook or Outlook Express for your e-mail, you’ll need to know the following information:
*Both your ingoing and outgoing mail server settings should be: mail.yourmailserver.com where yourmailserver.com is the name of your mail server eg mail.globalink.us. Please use port 5190 (under advance) as your smtp port if you are using our mail server to send out your mails as ISPs tend to block port 25. You can also use your local ISP smtp mailserver to send your emails.
* Smtp authentication must be enabled if you are using our mail server to send emails in an email software such as Outlook. All that requires is checking a box that says “My outgoing server (SMTP) requires authentification”, normally found somewhere under “other mailbox options” or “more settings” when you’re in the screens to set up a new email account. For more information, you can click on "help" while in Outlook, or see our support page at Globalink Support Website, or visit Microsoft’s site for information specific to the Outlook software.
We want you to know Surf4It.Net is a provider of world-class products at incredible prices. We also want you to know that we take great pride in providing our customers with excellent customer service. Should you have any questions or issues, we invite you to take advantage of one of the several avenues we provide to get you the service you need. We often have terrific phone-only offers on products and services, so be sure to ask when you call!
Please note that we can not guarantee that it is going to work with all fax machines. Here is the procedure:
For free IP to IP faxing, both the sender and receiver need to be Globalink members and have their fax machines attached to IP analog telephone adapters (ATAs).
In order to send a fax to a PSTN (traditional) fax machine, you will need to have at least a Premium Membership account as well as an ATA device such as Cisco ATA 186 or Sipura connected to your fax machine.
One other important factor when faxing over VoIP is the quality and speed of your Internet connection. Since fax data cannot be compressed, the G711u/a CODEC must be used. This codec requires a minimum of 64Kb/s in both directions to be reliable, but we recommend more than 90Kb/s.
Simultaneoudly Forward the VN in the control panel(step 1) to your known good VN. Then call the VN and the DID. When your phone rings without issue, it means there is no issue with either the VN or DID, but the devices is not taking the call. Generally you must reset the device to manufacturer default settings and reconfigure. Dial **** then 73738 1 to confirm.
This has to be done in the adapter. Just enter the configuration screen and go to user1 and user 2 and change the option VMWI Ring Splash Len: to 0 (zero), then click submit all changes. This will prevent the phone from ringing every time you have a message.
Since some of the users do not have a Mail folder you may get some errors when adding this to the crontab. However it will still work for the other users that do have the correct path setup.
The system has detected a PSTN call from an IP Phone (UA) that is not registered correctly. To prevent abuse, all UA's must register with our proxy server before they can place a PSTN call. Common reasons for your UA not to be registered are:
PROBLEM: Incorrectly set USERID (phone number) or PASSWORD in the UA SOLUTION: Make sure your USERID and PASSWORD are set correctly. Re-enter them if necessary.
PROBLEM: "Registration" is set to "Never" or "No" in the UA's configuration SOLUTION: Modify your UA's configuration to force it to register before placing a call.
PROBLEM: Call placed too soon after registration SOLUTION: Wait at least 5 seconds after successful registration before making a PSTN call.
For every user that wants this option, change directory to:
~/etc/users/user_name_here/.procmail
then edit the rc.clamav file. If you don't see an rc.clamav file you probably haven't enabled clamav yet. You need to change this portion of the file from this:
Mac authentication association with device(s) in its 'local list' of mac address. And we will enter just one 0013.6011.7e90 on the root bridge.
Remove the filter list off of the root bridge. Start with non root first. Only change needed here is to change the authentication method used by the ssid. click on SSID Manager and then from this page, highlight your ssid and then use the pull down box next to open authecntion and select with Mac Authentication and then apply this change.
And on the Root Bridge, enter the mac address of the non root: 0013.6011.7e90 Under the Security section and then under Advance Security. Enter the mac in the New MAC Address box and then click apply. Then click on SSID Manager and then from this page, highlight your ssid and then use the pull down box next to open authentication and select with Maca Authentication and then apply this change.
3 more changes on the root. 1) From the SSID Manager page, scroll down to the bottom and check mark the box for the Force Infrastructure client, then apply 2) Same page almost same spot unselect your ssid from the guest pull down box. And then apply, this will broadcast the ssid, not need in a point to point bridge link. 3)Data rates are currently set to best range. Lets match them with the other side and select Default data rates under the Interface Setting Page.
Globalink Tech Support http://support.iglobalink.net
nslookup, dig, and host are useful commands that allow you to perform DNS queries, and to test out your DNS configuration.
You can use the nslookup command interactively to enter a shell from which you can change servers, set query options, and debug DNS. You can also use nslookupnon-interactively from the command line to issue simple queries. See nslookup(1Mtcp) for more information.
dig is another useful command line tool which you can use to gather information from DNS servers. See dig(1Mtcp) for more information.
Finally, you can use the host command to provide answers to simple host queoma size=2>
host(1Mtcp) for more information.
Using nslookup interactively
Enter nslookup at the command line. The nslookup prompt appears.
These sample commands are available from the nslookup shell:
volga
Return the IP address of volga.
172.16.118.1
Return the name matching the IP address you enter.
set querytype=ns
Set the query type to the Name Server record. Future queries of names and IP addresses return the NS record from that host.
set querytype=a
Restore the query type to the Address record.
server server
Make server the default server that is queried.
nslookup interactive options
Here are the commonly used options of nslookup. For a complete list, see the manual page for nslookup(1Mtcp).
[no]recurse
Sets the query type to recursive. When toggled to norecurse, nslookup performs iterative queries.
querytype=type
Sets the query type to the DNS data type specified. Common types include a (Address), any (any data type), mx (Mail Exchanger), and ns (Name Server).
retry=n
Resends the query n times before giving up.
root=root server
Sets the root server to the server you enter.
timeout=n
The period of time nslookup waits for a response after the query is sent. This period doubles between each retry.
You can save any of these options in a .nslookuprc file in your home directory. The format of this file, which is searched for each time you invoke nslookup, is one set command per line. Here is an example, which sets the query type to address records, the domain to mynet.com, and sets the timeout on requests to 10 seconds:
set querytype=a set domain=mynet.com set timeout=10
Querying a single name or address
To issue a simple query from the command line, use one of the following forms of the command:
nslookupname
nslookupIP_address
nslookup should return the desired answer by querying the default server. To query a different server, enter one of the following forms of the command:
nslookupnameserver
nslookupIP_addressserver
Examples of using the dig command
Obtain the latest list of root domain servers:
dig . ns
Find out the name servers for a zone:
dig @server domain ns
Request all records for a zone from an authoritative server:
dig @server domain axfr
NOTE: This command requires a zone transfer which the server may disallow.
Look up the domain name corresponding to the IP address 172.16.118.1:
dig -x 172.16.118.1
Examples of using the host command
Use host to find all the host records for a zone:
host -l domain
Use host to request all the records for a zone:
host -lv -t any domain
NOTE: These commands require a zone transfer which the server may disallow.
FTP stands for File Transfer Protocol. It lets you connect to a remote computer, such as our hosting server. Then you can move files from your machine to the remote one and create folders for those files on that computer. The best way to learn about File Transfer Protocol is to use it. You will find several free FTP clients at www.download.com.
You will need to download a free ftp client software before you can connect to our server.
NET Framework Developer Center: SDKs, Redistributables & Service Packs
Here's a great article you might be interested in:
.NET Framework Developer Center: Stay up-to-date with these downloadable service packs, updates, samples, and related components for the .NET Framework.
No. “ClickOnce” does not use any special protocols to transfer files. So you can use a regular file share, IIS or any web server. If you are using a web server, there are a few additional considerations. First, you may need to configure the MIME type (application/deployment) for the .application extension. Second, you may need to configure your server to unblock any restricted file extensions used by your app, such as .exe, .dll, .config., manifest, etc. Third, if you want to use HTTP compression, you will need IIS6 and HTTP 1.1.
"LINKSYS-IP-ADDRESS" should be replaced by the IP address you receive when dialing **** and 110 when prompted on your Linksys device. The device will speak the IP address you need to insert.
The PAP2 will upgrade to the new firmware when it is not in use. Fast blinking of the Status LED indicates that the firmware upgrade is in progress. Please do NOT unplug the power while the Status LED is blinking rapidly.
If you are running Windows Windows XP, we recommend that you temporarily turn off System Restore. Windows XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
All dialing is done as if it were in the States, so a customer that is located internationally would need to dial 011 for any call considered 'international' for the states. However, there are some devices that allow you to remove/change a string in the device settings to allow the dialing to NOT dial the 011 pattern.
SIPURA, Linksys and Cisco users can change the dial plan to make it so their users no longer have to dial 011. They need to replace the dial plan information in the device configuration. Here is the information that they need to replace what they currently have to remove the need to dial 011 ( xxx | [2-9]xx xxxxx | 1 xxx xxx xxxx | <:011> [2-9]xxx xxxx x. )
If you are running Windows Windows XP, we recommend that you temporarily turn off System Restore. Windows XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
No. “ClickOnce” does not use any special protocols to transfer files. So you can use a regular file share, IIS or any web server. If you are using a web server, there are a few additional considerations. First, you may need to configure the MIME type (application/deployment) for the .application extension. Second, you may need to configure your server to unblock any restricted file extensions used by your app, such as .exe, .dll, .config., manifest, etc. Third, if you want to use HTTP compression, you will need IIS6 and HTTP 1.1.
NET Framework Developer Center: SDKs, Redistributables & Service Packs
NET Framework Developer Center: SDKs, Redistributables & Service Packs
Here's a great article you might be interested in:
.NET Framework Developer Center: Stay up-to-date with these downloadable service packs, updates, samples, and related components for the .NET Framework.
The SPA9000 marries the rich feature set of high-end PBX telephone systems with the convenience and cost advantages of Voice over IP. It has common voice system features such as an auto-attendant, shared line appearances, three way call conferencing, intercom, music on hold, call-forwarding and much more. The SPA9000 opens up access to the benefits of VoIP, including low cost long distance service, telephone number portability, and one network for both voice and data.
The SPA9000 is so easy to configure that a fully working system can be set up in minutes. New telephones are automatically detected and registered when they are connected to the SPA9000. The SPA9000 has an integrated web server that allow features to be configured using a web browser. The web server has multiple levels of password protected access to user and service level features. Service level settings may be locked by the Internet Telephone Service Provider to ensure they are not inadvertently corrupted. The Internet Telephone Service Provider also can remotely update the software and settings through a secure encrypted connection.
With its integrated router, the SPA9000 can be either connected directly to the internet connection or to another router on your network. The SPA9000 has separate WAN and LAN Ethernet ports. The WAN connection can be connect through DHCP or a fixed IP address. The LAN port can assign IP addresses to IP Phones and computers using NAT and DHCP.
While the SPA9000 will work with any SIP compatible IP Phone, it is the ideal host for Linksys IP Phones, such as the SPA901, SPA921, SPA922, SPA941, and SPA942. Powerful configuration capabilities enable the SPA9000 to support a greater set of advanced features with these IP Phones, such as shared line appearances, hunt groups, call transfer, call parking lot, and group paging. With its two FXS ports, the SPA9000 can support traditional analog devices such as telephones, answering machines, FAX machines, and media adapters.
You will first need to download your rates from Porta Switch.
Do a "Save As" and name the file to the same name as the tariff assigned by your system administrator.
Rename the tariff name and short description fields under tabs to match the exact names on your tariff.
Go to the forbidden column and setup your formula with markup eg =G2*1.1
Move the mouse to the right hand bottom of the cell until mouse becomes a solid black +
Double click and this should copy the formula through the whole column.
Ctrl and Shift and down arrow to select whole column and copy and paste (select the special option and the values option) to all 4 columns. First Price, Next Price, Off-peak First Price, Off-peak Next Price.
Do ctrl, shift and down arrow and select the effective dates column and delete all dates.
Save your file and then upload your new tariffs to Porta.
How to setup find-me and follow-me in Porta
Please login via our account login at http://worldkom.net/your_account.html .
You will need to login with your account id and password.
Once you have logged in , please go to your "Account Info" and navigate to the tab "follow me".
You can then click on the add button (on the top left) and add your destination for your call routing.
Globalink Voice-Over-IP (VOIP) Support Resource Center
Globalink works with industry standard SIP protocol IP phones. There are three types: hard, soft and firm. Below is a brief description of each as well as example of phones that Globalink has tested and found to work with our system. Since Globalink does not dictate what type of IP phones that you can use with our system, there are quite a few variations in configuration and setup procedures.
Hard phones are physical pieces of hardware that plug into your network typically through an ethernet connection. They are the best type to use as they have no dependency on a computer. This means that they will work whether your computer is turned off or does not exist at all. Also, it is very nice to use a regular handset style phone instead of a microphone and computer speakers. One potential disadvantage is that your home network needs to have an unused ethernet port in which to plug the phone in.
The Linksys SPA9000 marries the rich feature set of legacy PBX telephone systems with the convenience and cost advantages of internet telephony. It has common key system features such as an auto attendant, shared line appearances, three way call conferencing, music on hold, "follow me" calling, and many more. The SPA9000 opens up access to the benefits of Voice Over IP, including low cost long distance service, phone number portability, and one network for both voice and data.
Soft phones are simply a piece of software that is loaded onto your computer and uses the computer's soundcard as a user interface. Most people start with a soft phone because of their low price (typically free) and availability (easily downloadable). The down side is that you do need a computer and it is often more difficult to use a microphone/headset than a traditional handset.
Firm phones are a combination of a soft and hard phone. They are handsets that plug into your computer which utilize intelligent drivers running on the computer to communicate with the network. They are a good compromise, both inexpensive and the ease of use with a handset. Most of these phones use a simple USB connection to interface to the computer. The down side is that they do need software drivers and a computer to work.
VOIP Products
UTStarcom WiFI Portable Phone
The Wi-Fi portable phone is a revolutionary device that expands the reach of VoIP communications. It provides consumers a new cost effective way to communicate, with great features such as 3-way Calling, Call Waiting, Call Transfer and many popular features.
SIP Video Over IP Phone
This SIP video phone works as simple as any other ordinary phone. You can view near TV quality while using this phone. The 30 frames per second (30fps) video will help you communicate better.
Key Features and Functions
Broadband Internet video phone using high speed Internet connection
Contact list shows name, number and picture for easy identification.
Normal telephone functions - redial, hold, mute, transfer, and speaker phone.
Privacy mode- Temporarily block the outgoing video images.
Internet Access function - access the Internet using a built-in web browser.
E-mail service - Send and receive e-mails using users' own email accounts.
Can also be used as your regular phone by pressing PRIVACY/TEL button.
IP video phone can be used as a sign language interface, remote surveillance, remote medical examination, and more.
Send and receive SMS (Short Message Service).
Supports wireless IR keyboard.
Personal Information Management System (phonebook, Call log, etc)
Supports dynamic IP (LAN, DSL, ADSL and Cable Modem)
Supports international standards; H.323 and SIP protocols.
Hosted PBX is a phone service that utilizes a very secure location on the internet. You don't need any special hardware or extra high-speed internet to use the system. If you have questions or concerns about exactly how it works, please don't hesitate to contact us, and we'll be glad to answer your questions.
Linksys VoiP Adaptor Reset and Configuration
Linksys PAP2T Setup and Configuration
STEP 1 Please check to see what IP address was given to your device by your router. Please pick up the phone attached to line one or two on your PAP2T and dial:
**** (four asterisks)
then dial: 110 #
The system will announce the IP address of your device (for an example 192.168.1.1)
( You can reset the device to manufacturer default settings if your device was previously used. Please dial **** then 73738 1 to confirm. Please ensure you do not have an admin password enabled.)
STEP 2 Please open your internet browser on your computer which is connected to your network and enter the address you heard in Step 1:
for an example http://192.168.1.1/
STEP 3 Please click on the "Admin Login" button near the top right side of the screen. Then click on the "Line 1" or "Line 2" depending on which line you are configuring ( your phone is connected to).
STEP 4 Please only change the following settings:-
Proxy:sip1.iglobalink.net. Please refer to Globalink Support email for details as you may be using a different proxy server.
Display Name: Enter your name to be displayed in the caller id.
User ID: Porta Account number (can be an actual phone number or the 999 virtual number) Please enter did or phone number beginning with country code for an example 17864729610
Password: Enter the voip password found in the porta account or given by support.
STEP 5 Select G711u for codec if you have enough bandwidth as the call quality will be better.
STEP 6 Please click on the "Save Settings " button at the bottom of the screen.
STEP 7 Please always dial country code and number to make calls. No international access codes are necessary.
If you get "not in tariff message", please update your tariff file (rates) with the country code you are dialing. Your tariff file can be found under tariffs under your Private Label VoIP Reseller Login.
If you get "account number is invalid", please check if you entered the correct sip server, account number and password.
This hard phone is another ATA (analog telephone adaptor). It enables you to connect your POTS (plain old telephone system) phones to the Internet. Think of it as a phone jack for VoIP. It has one ethernet port and two RJ11 phone jacks. This is one of the most feature rich and easy to use ATA that we have tested. Out of the box, it is configured for DHCP. This means that it gets its IP address from your DHCP server automatically. Full documentation can be found at Sipura's site.
NOTE: We have seen instances where installing the SPA-2002 behind a firewall which blocks ICMP packets causes problems with registration. Try turning off any ICMP blocking on your firewall.
STEP 1 You must first determine what IP address it received. To do this, you need to pick up the phone attached to the Line 1 jack and dial: **** (four asterisks) then dial: 110 # and you will be told the IP address of your device (e.g. 192.168.1.1)
STEP 2 Go to any browser equipped computer on your network and enter the address: http://<IP ADDRESS>/ (where <IP ADDRESS> is replaced by the address that was given to you in STEP 1).
STEP 3 Click on the "Admin Login" button near the top right side of the screen, then click on the "Line 1" tab.
Globalink Inc Services include Internet phone with free Internet calling and unlimited US and Canada plans. We also offer prepaid phone service using our voice over IP system and an analog telephone adaptor. The solutions are designed for home phone service, business phone service, call shops and cyber cafes.
Globalink supports open sip devices or Internet telephony equipment including Sipura , Cisco, Linksys and PAP2 phone adaptors.
We also support Asterisk and Porta hosted PBX system. We offer reseller opportunities to resell voice over Internet under their brand name.
Connecting to Globalink's VoIP network is easy. You will first need a SIP compatible IP phone. If you want to get started immediately, you can download a soft phone, like X-ten while you wait for your hard phone to arrive. Please click here for X-Lite Setup Info.
Basic info for device setup :-
Proxy : sip2.iglobalink.net Login : your did number or account id Password : your account password
Note: The settings below are the most important ones so you experience the best quality we can offer. Please ensure you have sufficient upload and download bandwidth and that your ISP does not block VoIP ports. Please ensure your firewall is not blocking port 5060 or disable your firewall. Some devices will not have some of these settings available. You should set the available settings to match the ones below.
NAT Keep Alive Enable: YES
Proxy: sip2.iglobalink.net
Display Name: [Customer’s name]
Password: [VoIP password]
Auth ID: [Account ID]
User ID: [Account ID]
Use auth ID: YES
Preferred Codec: g723
Use preferred codec: NO
DTMF Tx method: Auto
Hit *98 to check your messages
You may also check your messages online at Worldkom.Net
Please follow your devices instructions to configure the phone you are using. Once configured, you should be able to pick up the handset and get a dial tone. This would indicate that the phone is successfully configured and registered with the network.
If you have sufficient credit on the account, you will be able to make calls to any landline or mobile number.
Please dial only country code and number as follows :-
For an example: If you are calling United Kingdom, please only dial 44 xxx-xxx-xxxx. It is not necessary to dial any preceding numbers like 00.
Hosted PBX is a phone service that utilizes a very secure location on the internet. You don't need any special hardware or extra high-speed internet to use the system. If you have questions or concerns about exactly how it works, please don't hesitate to contact us, and we'll be glad to answer your questions.
Private Label Porta Billing Reseller RoadMap and Checklist
PortaBilling VoIP Switch is a very robust voip platform and can provide you flexibility in how your server is configured.
We require that you follow the checklist below so that we can provision your server quickly. Please note that not all these features may be available in your plan. Please read plan details at http://worldkom.net.
Please click on each link title which is in bold for step by step instructions for each feature.
Each Product in Porta can be tagged to a monthly subscription fee, online sign-up, rate file or tariff, volume discount plan (or free minutes used for "unlimited plans"). You need to advise us if the incoming minutes are free, how much you wish to charge your customers for destinations they are calling. All destinations are dialed by country code and number (e.164 compliant). There is no need to dial any access code. If you wish to have access codes, you can implement your own dialing plan by customer using the wizard in your reseller login. If you plan to restrict phone prefix or destinations that they can dial, we need to remove those destinations from the product tariff.
Setting up your own Rate file or Tariff in your own currency You can download our wholesale tariff found under your reseller login under tariff (top left of menu bar "wholesale tariff") or from our website and update with your selling price and billing intervals. Please click here to see our knowledgebase article on loading tariffs. If you are not able to do this initially, please update the spreadsheet with your sell rates and email us the file (please ask support via ticket for the correct email address) and we will load it for you. You can also edit your tariff by going to tariff, rates and simply adding or editing the destination of your choice.
Creating Customer and Device Accounts for Users Click on sub customer and click on add on top left. Please refer to help in every screen on top right of the page. Once you save, you can click on accounts on top menu bar and add your device accounts. You can create sub customers (billing) for managing your billing and allow access to our voip server via the private label voip web login. In Porta, each device account is administered by the sub customer account for billing purposes. A sub customer account can have many device accounts. Callback, calling card, did, pbx extensions, on-net or virtual number, call shop, ATA device login etc are all simply "accounts" in Porta. Please do not confuse device accounts with customer accounts. Customer Login is used for billing and managing User or Device accounts. As such you can give access for customer (http://customer.yourdomain.com ) or account (device - http://account.yourdomain.com) level. Clients can login and make payments, view call history and manage all device accounts by logging using the customer account. You can change your device voip password used for device registration. Manage your voice mail, auto attendant and many other settings.
Online Sign-UP Form and API Please check with support as per your requirements. Once the products are setup and the did inventory is uploaded, we can provided the api link. You will need an approved merchant account to use Porta services.
Merchant Account Setup Please click on knowledgebase on our support site and enter word "merchant setup" as it gives step by step instructions on setting up your merchant processor.
Post Paid Versus Prepaid Billing You can have porta send out invoices for post paid services. Most resellers use the prepaid service and simply let their customers login and make payments as needed. You can enable periodic billing so that customers can automatically charge their card as needed (balance driven) or at a set date (date driven).
DID Inventory Once the dids are uploaded, you can manage and provision them from your Porta Billing DID Inventory. DIDs must be ordered via our online e-store at http://globalink.us/store
Invoice Template Setup We will need to setup your template with your logo and custom fields. There may be an additional cost to setup.
Auto Provisioning This is server and device dependent. Porta typically supports certain Linksys devices only. Please contact support.
PortaUM or Hosted PBX Setup You will need to use either our dids or approved third party did providers for find-me, follow-me, voice mail, auto attendants and hosted pbx services. Please download PortaUM pdf from support download site.
Calling Card Services You can use either our Cisco IVR or PortaUM for calling card services with PortaBilling. We will need to setup a private label did to use for your customers. Please contact support.
Callback Services You can use either our Cisco IVR or PortaUM for call back services with PortaBilling. DID must pass ANI or caller id in the E.164 format if you plan to provide ani callback services. Please contact support.
SSL Setup and Private Label SIP Proxy We will need your SSL certificate to private label your page link. You can forward your sip.yourdomain.com to your server ips. There may be an additional charge if your plan does not support SSL setup.
Online Help and Documentation You can always click on help in any Porta screen (top right) or download the pdfs from our download section on our support site.
What is VoIP?
Our pages that explain a little bit about it are at: http://iglobalink.com/whatisvoip.htm and http://iglobalink.net/voice_over_ip_facts.html
Basically, it's using the internet for phone calls, but you can use a regular telephone at either or both ends of the call and it will work. Most of the time, we work with the service where people use the special adapter box, which they plug into their high-speed internet access, and then into a regular telephone. You might want that for family or friends back home, but I'm not sure if it would be practical for you guys to carry around the little adapter box and find places will let you plug in....it's not very big, but not sure how many places you go would have the high-speed connection you'd need. Of course, if it was feasible to carry it with you, then you could call for free from literally anywhere in the world where you had high-speed internet access, so at least probably most cities. And then you'd have a number which your family and friends could call you at for free, or at least for the price of a US phone call.
You could use any telephone, and call into the call center, and then connect to whatever number you want to call, pretty much like any calling card. The best benefit on cost is whenever you happen to be in a local calling area for the major cities that are our calling portals. The link that has all those is at: http://iglobalink.com/calling_cards.htm. But, you could still use it if you call into the 800# portal. And, you could still save some money in some areas, like if you were in Malaysia: we don't have a Malaysia number, but it would be cheaper to call a Singapore number, which we do have, than to call the US directly.
By the way, one nice feature is that when people leave you voicemail at the designated number, it will send an email to you with a wave file so you can hear messages that way. So even if you were just at an internet café, you could get your messages (probably cheaper than calling somewhere.) Some people like the service just for this feature.
We also do web hosting, website marketing, etc. Basically, anything you see on our main website at http://www.iglobalink.net/ is fair game.
How to generate calling card pins on the Porta Switch
Calling Card Setup on the Porta Switch using Cisco IVR (sip6)
You have to select a Customer first in order to generate accounts.
Please go to Accounts Screen after you have selected customer and click on generate (top left)
Please setup each account beginning with cc
You can use account generator with following parameters:-
method: random
id prefix: cc
id length: 14
voip pass: auto digits only
number of digits: 4
amount to charge on each account
life time: number of days before expiration
Please make sure to generate a test batch with 2 accounts first. If accounts are as desired, create a new batch with as many accounts as you need. You can then use the batch editor option to enable or disable the accounts.
Setting Up Merchant Account in Porta Billing
Procedures to setup Merchant Account on Globalink Porta Billing Private Label VoIP Service
Login as reseller and access the customer info screen and click on payment systems tab.
Select your merchant processor from this list.
Setup your login and password as per your vendor instructions.
Select the card you wish to offer.
Return to main Reseller Screen and select currency.
Add the currency of your choice , setup minimum amount for each transaction and associate with your payment system. Your payment processor must support the currency of your choice. You can have more than one processor if necessary to support multiple currencies.
Email Support with your private key to be installed on the porta billing server.
Run tests logged in as subcustomer and make test payments.
Once the merchant account is activated, your clients can pay you directly anytime using our Porta servers. If you enable periodic billing, clients can auto recharge their accounts when balance is low or at set times.
For more information on this topic, search our knowledgebase here at http://support.globalink.us. Just select knowledgebase and search for keyword "merchant". More info can be found at http://portabilling.net
This hard phone is actually an ATA (analog telephone adaptor). It enables you to connect your POTS (plain old telephone system) phones to the Internet. Think of it as a phone jack for VoIP. It has one ethernet port and two RJ11 phone jacks. It is fairly easy to configure. Out of the box, it is configured for DHCP. This means that it gets its IP address from your DHCP server automatically. Full documentation can be found at Cisco's Site.
Since Globalink Inc. works only with SIP protocol, you need to make sure that you are running the correct SIP firmware on your phone. The latest version is 3.0 and can be found here.
STEP 1 You may first want to reset your unit to factory default setting. To do this, pick up the phone handset attached to the Line 1 jack and press the illuminated red button.
Dial: 322873738#
then dial: * and hang up.
NOTE: this will completely reset the unit to factory default settings, erasing any values that may already exist!
STEP 2 Now, again pick up the phone handset and press the red button, then
Dial: 21 #
and you will be told the IP address of your device (e.g. 192.168.0.100).
STEP 3 Go to any browser equipped computer on your network and enter the address: http://<IP ADDRESS>/dev (where <IP ADDRESS> is replaced by the address that was given to you in STEP 1.
STEP 4 You need to modify only a few parameters from the factory default. They are listed here: Cisco-ATA186 configuration screen
UID0 Enter the phone number you chose when you signed up for Globalink Inc. service. PWD0 Enter the password that you chose when you signed up for Globalink Inc. service. GkOrProxy sip.iglobalink.net
DisplayName0 Enter your full name. This will show up as part of your callerid.
Hosted PBX is a phone service that utilizes a very secure location on the internet. You don't need any special hardware or extra high-speed internet to use the system. If you have questions or concerns about exactly how it works, please don't hesitate to contact us, and we'll be glad to answer your questions.
How to setup your own vendor routes in Porta
To configure your own vendor, you need to create a routing tariff for that vendor, a vendor, and a vendor connection. This is available in the Reseller Enterprise Plan.
You will need to enter remote ip of vendor and tech prefix if any.
Porta is codec agnostic meaning that it will work with any standard codecs like g723, 711 , 729.
Vendor connection will have to support SIP and not H323. You can use the online wizard to configure your tech prefix or any required translation.
Using the vendor connection,you can setup the connection to your vendor via 2 authentication methods :-
ip authentication : vendor allows you to connect to vendor service based on your ip
account authentication : vendor allows you to connect with an account login and password
"LINKSYS-IP-ADDRESS" should be replaced by the IP address you receive when dialing **** and 110 when prompted on your Linksys device. The device will speak the IP address you need to insert.
The PAP2 will upgrade to the new firmware when it is not in use. Fast blinking of the Status LED indicates that the firmware upgrade is in progress. Please do NOT unplug the power while the Status LED is blinking rapidly.
Globalink Tech Support
Faxing via VoIP Compatibility Issues
Faxing via VoIP Compatibility Issues
Please note that we can not guarantee that it is going to work with all fax machines. Here is the procedure:
For free IP to IP faxing, both the sender and receiver need to be Globalink members and have their fax machines attached to IP analog telephone adapters (ATAs).
In order to send a fax to a PSTN (traditional) fax machine, you will need to have at least a Premium Membership account as well as an ATA device such as Cisco ATA 186 or Sipura connected to your fax machine.
One other important factor when faxing over VoIP is the quality and speed of your Internet connection. Since fax data cannot be compressed, the G711u/a CODEC must be used. This codec requires a minimum of 64Kb/s in both directions to be reliable, but we recommend more than 90Kb/s.
Linksys One Managed VoIP Service
We are now able to offer Linksys One Products with Partnership with Genesis Tech Inc.
Linksys One is a purpose built hosted solution that helps Service Providers to deliver a comprehensive, easy-to-use and easy-to deploy solution for the small business market. Linksys One small business system can help integrate data networking, security, configuration back-up, and low-cost Voice-over-IP (VoIP) services with applications and other business services into one simple solution. It can be customized to each company’s specific requirements and can grow as a business grows with additional Linksys One Ready Switches and Network Storage Systems, Linksys One VoIP Phones, and other devices that instantly connect to and automatically install on the network. Linksys One takes the burden of communications technology away, leaving growing businesses to focus on their business. Small businesses enjoy all the competitive advantages of a business-quality IP network that can grow as their business does. The Linksys One solution is available from Hosted Solution Providers (HSPs) that provide Internet connectivity, IP voice services and other applications over a broadband connection, an in conjunction with authorized Value Added Resellers (VARs) who provide and install the Linksys One data networking or VoIP phone equipment directly on-site. Additionally, HSPs and VARs have the ability to remotely manage some or all of the Linksys One devices on the small business customer’s network, enabling those customers to focus their time and resources on their core business.
Software Release R2.0 The new software release (R2.0) provides enhanced data and voice features including: a PBX feature set designed to now support up to 100 users, multi-site voice and data (up to 5 sites) and teleworker capabilities, Single Number Reach and Device Mobility (The ability to “move” a call seamlessly between a Linksys One Phone and an alternative device, like a cell phone), new brand management capabilities, combined with the Linksys One automated configuration of customer premises equipment for simple and rapid deployment. There are also more than 35 other features that were added to the R2.0 release that can be found on the Linksys website at www.linksys.com. R2.0 will be deployed by our Hosted Solution Provider Partners on their existing Linksys One infrastructure or deployed by new partners on our newly announced next generation Service Node, the SN-XA ( eXpansion Application (XA) Series).
The Cisco Service Node for Linksys One XA Series The Cisco Service Node for Linksys One XA (SN-XA) provides the same basic functions as previously offered Cisco service nodes while offering the ability to deliver improved Hosted Solution Provider (HSP) profitability by helping to reduce initial costs and lowering overall service node capital expenditures. The design of the service node allows HSPs to grow their service node along with their business. The Cisco SN-XA includes a base unit (comprised of a server and Cisco Catalyst 4948 switches and an optional Cisco 7301 router for call routing and network traffic encryption functions). Instead of purchasing service node hardware and capacity licenses initially, HSPs can now spread out their expenditures through flexible right-to-use (RTU) licenses. The new models help reduce break-even times, and can significantly improve HSP Return on Investment (ROI). The Cisco Service Node for Linksys One XA Series can be purchased directly from Cisco or from select Cisco Gold and Silver partners.
Linksys One New Products New Linksys One Services Routers include:
SVR3500 - (2) Port T1/E1 Services Router with 24-Port PoE switch
Business class communications services can be delivered to the small business by a Linksys One Services Router, which requires only one internet connection for all business services including data networking, network security, applications, IP telephony, and highly secure Internet access.
The Linksys One Services Router provides the foundation of the Linksys One customer premises solution. Services Routers support connections to the Internet via DSL, cable or T1/E1. Integrated services include SPI Firewall, SIP Proxy, QoS, VLAN, SIP ALG and IEEE POE. SVRs provide auto-discovery and auto-configuration of Linksys One devices. The Services Router also offers cascaded expansion to other Linksys One Ready (or traditional Ethernet) Switches, Network Storage Systems and application servers.
The Linksys One Wireless-G Services Router (SVR200) provides a Services Router option with integrated ADSL2/2+ and 10/100 Ethernet WAN options for flexible deployment. The SVR200 provides a network infrastructure solution for remote SOHO teleworkers or small offices because it integrates an 802.11g access point, FXS/FXO ports (US only), integrated broadband access interfaces, Power over Ethernet, and a SPI Firewall with hardware-accelerated VPN services.
SVR200 Features:
Integrated ADSL2/ADSL2+ with 10/100 Ethernet WAN Options
4 ports of Fast Ethernet LAN switching with IEEE 802.3af Power over Ethernet
Wireless security and VLANs to provide separate highly secure networks
Hardware accelerated VPNs and support for highly secure teleworker and multi-site solutions
The Linksys One Services Router (SVR3500) has (2) T1/E1 Port with an integrated 24-Port PoE Switch and onboard software that integrates security, reliability and quality of service to support business quality Linksys One communications services.
SVR3500 Features:
High Speed WAN Interfaces Including: Dual T1/E1 Ports and 10/100 Ethernet
Fully Powered (24) Ports of 10/100 PoE and Dual 10/100/1000 Uplink Ports
Advanced QoS Support For Real-Time Applications: 802.1p, DiffServ, & Traffic Shaping
Both the SVR200 and the SVR3500 are available today through Genesis Tech Inc.
Linksys One Ready Products “Linksys One Ready” products are best-in-class networking products that can operate in a stand-alone networking environment. At the same time, “Linksys One Ready” products can migrate to a Linksys One solution - if and when the administrator decides to implement a Linksys One deployment. Many Linksys Business Series products carry a “Linksys One Ready” designation. “Linksys One Ready” identifies that the product carries specific Linksys developed software that enables the ‘stand-alone’ device to automatically be discovered, authenticated and integrated into a Linksys One environment. The Linksys One ready products are also compatible with R2.0.
Linksys One Ready products are currently shipping and available today through distribution, direct response and value added resellers:
SFE2000 - Managed Switch with 24-port 10/100 and 4 10/100/1000 ports with stacking
SFE2000P - Managed switch with 24-port 10/100, 4 10/100/1000 ports, and PoE and stacking
SGE2000 - Managed switch with 24-port 10/100/1000 with 4 shared SFP slots with stacking
SGE2000P - Managed Switch with 24-port 10/100/1000 with 4 shared SFP slots, PoE and stacking
NSS4000/4001 - 4 Drive Bay Gigabit Network RAID Storage System
NSS6000/6001 - 4 Drive Bay Advanced Gigabit Network RAID Storage System Network with Storage Virtualization of RAID Sets
RPS1000 – 380W RPS Unit provides power redundancy for up to 6 devices
Asterisk Setup on Porta Billing
How to set Asterisk with Porta Switch using ip or digest authentication
A) IP based authentication.
Please create an account ID in Porta Billing with the IP address of the Asterisk and set voip password as "cisco". Please set the User-Agent string parameter in the Asterisk configuration to the word Asterisk PBX . Please setup Asterisk as per Asterisk documentation.
B) Digest (username and password) authentication.
Please create an account id just like for any other SIP device in PortaBilling.
In the Asterisk PBX, please specify username and password.
For digest authorization, please change the user agent string to 'DigestPBX'. PortaSIP does digest authentication when User-Agent is "DigestPBX".
How to create products and bill clients in Porta Billing. - Product Name, Selling Price, Subscription Plans, Products Setup, Volume Discount Plans, Periodic Payments
Each Product in Porta can be tagged to a monthly subscription fee, online sign-up, rate file or tariff, volume discount plan (or free minutes used for "unlimited plans"). Subscription Plan allows you to charge a fixed amount per month for an example $19.95 per month.
Periodic Payments is a feature that permits you to automatically charge your customers credit card automatically. This can be done monthly (at a certain date for an example 30th of every month) or based on their balance (example: when balance falls below $30, charge $20).
Volume Discount Plan is what allows you sell a plan that resets every month. You can create subscription plans for an example $19.95 per month and it allows clients to call say 1000 minutes per month to select destinations by prefix and area code.
You need to advise us if the incoming minutes are free, how much you wish to charge your customers for destinations they are calling. All destinations are dialed by country code and number (e.164 compliant). There is no need to dial any access code. If you wish to have access codes, you can implement your own dialing plan by customer using the wizard in your reseller login. If you plan to restrict phone prefix or destinations that they can dial, we need to remove those destinations from the product tariff.
This has to be done in the adapter. Just enter the configuration screen and go to user1 and user 2 and change the option VMWI Ring Splash Len: to 0 (zero), then click submit all changes. This will prevent the phone from ringing every time you have a message.
The Globalink Support Team
Porta Switch Softphone Requirements
Software Phone should have the following compliance :-
RFC 3261 compliant
RFC 2833 compliant
Support telecom codecs (e.g. g729, 723 and 711)
Support SIP re-INVITE keep-alive
NAT keep-alive option set for 30 seconds
re-REGISTER every hour
Support STUN but allow disabling it
You can download the demo softphone from our support site under downloads.
Please use ua script provided by support to automatically setup your voip device PAP2T.
You must first determine what IP address your linksys device was assigned. You need to pick up the phone attached to the Line 1 jack and dial:
**** (four asterisks)
then dial: 110 #
and you will be told the IP address of your device (e.g. 192.168.1.100)
Enter your phone ip , account number (one for each device) and password.
Device will be automatically configured.
If you have 2 lines that you wish to active, please do the following :- Please ONLY the first account of the two lines should be entered into the 'Account ID' field of the ua script link provided by support. DO NOT ENTER 2nd number!!
The second account will be configured automatically after selecting IP Phone Port under 'additional info' tab for the second line (found under your reseller login on the Porta Web Interface).
Mera End Point Device Configuration for Globalink Resellers
Once you are logged into you Mera MVTSII, please navigate to equipment on the left of your screen.
In the equipment configuration, please select “SIP Registrar”, and the zone and the protocol.
Please go to Customer Authentication configuration next.
Please set a login and password and check the Equipment registration required box and select the type “SIP Registrar".
- PortaUM’s auto attendant is composed of a set of menus.
- All the menus are identical in every respect, except for the ROOT
menu, which is always present and cannot be deleted, and whose
name cannot be changed.
- When a caller dials the system, auto attendant will answer (connect)
the call and proceed to the ROOT menu.
- If a user tries to access a menu which is not currently active, the
action specified in the Not Active configuration parameter will be
performed; for instance, the user may be automatically forwarded to
an “after hours” menu.
- The Intro prompt (e.g. “Welcome to Globalink Inc, a VoIP solutions
company!”) is played when a user enters a menu for the first time.
- After this, the Menu prompt will be played, listing all the available
options (e.g. “Press 1 for sales, press 2 for technical support”), and
auto attendant will collect the digits dialed by the user on his phone
touchpad.
- If no input is received (timeout), the Default prompt is played and
the dialog reverts to the previous step (i.e. plays the Menu prompt
and collects the user’s input).
- The user’s input will be matched with the corresponding menu items,
and the action associated with this item will be performed. The
following actions are possible:
o Default – Plays the Default prompt from the current menu
and returns to the “Play Menu prompt” step (this is the action
used for all menu items where the initial value has not been
modified).
o Transfer – Transfers the call to a given telephone number or
extension. The phone number should be entered in the same
format as the customer would use to dial it from an IP phone
in his IP Centrex environment; for example, to transfer a call
to extension 123, simply enter 123.
o Transfer to E.164 Number – Transfers the call to a given
number. The number should be specified in E.164 format: the
country code, followed by the area code, and then the number
(e.g. 16045551234 for Canada).
o Transfer to Extension – Transfers the call to an extension
number entered by the caller from his phone. To prevent
abuse (e.g. someone attempting to enter a long-distance
number in this way), you can specify the maximum allowed
number of digits in an extension (Max Size).
o Transfer to Voicemail – Switches to voicemail mode. This
should be designated as an action for the “Fax” event, in order
to allow storage of received faxes.
o Menu – Transfers the user to the selected menu.
o Directory – Launches this company’s dial-by-name directory.
o Queue – Transfers the call to the specified call queue.
- You may select whether the corresponding Before Action prompt is
to be played prior to the action.
First Data Merchant Setup for Automatic Porta Payments
First Data / LinkPt / YourPay Payment Setup :-
Please go to "Customer Info" link from main menu
Please go to "Payment Systems" tab and enter the information LinkPoint payment processor Login, Password, StoreName and PEM File (encrypted key)
Please go to "Currencies" link from main menu
Modify the appropriate currency to use the new payment system in Porta VoiP softswitch
Thank You. Globalink Inc Support For info on porta please visit portabilling.net
Porta tariff duplicate entries
In our PortaBilling VoIP Softswitch, created rates or tariffs cannot be deleted from the customer or reseller tariff file.
They are merely discontinued when you update with new rates.
A tariff file contains all the rates you are offering.
Each tariff file is associated with the product you are selling with your own markup rates.
You may view your current rates by clicking on your tariff file.
If you upload using the option "Replace all of the existing rates with the rates from the file", all rates in the tariff will be marked "Discontinued".
The rates from the tariff upload file will be added. Please ensure you are using csv format only.
The filter at the top of the 'Tariff rates' page allows you to view rates depending on their Effective From date or Destination.
The Effective From drop-down list allows you define whether only current rates (“Now”) or all rates ever used (“->Now”) will be shown.
Any tariff file that is currently used by an account cannot be deleted. You may delete the tariff file after assigning another product to the account.
When creating accounts in Porta Billing, please follow the following steps.
Please create accounts as as credit type accounts
balance can be zero or default value
voip password must be populated
account id must match did precisely beginning with country code
User Interface login must match did
Under service tab, um must be enabled ( click on incoming calls link to see the UM options)
You can enable follow me or other options as desired
product selected must have the appropriate tariffs. If the inbound tariff is not setup to handle the call, it will fail.
Life Cycle setup appropriately
You can also find more info on this by clicking on help on the top right in any screen in Porta Billing or downloading Porta Manual from our support site under download.
VoIP Reseller Frequently Asked Questions and Answers by VoIP Tech Support.
Fring One-way Audio
Porta works with fring, however there are some issues.
Fring passes all voice traffic through their own servers.
First, there is a privacy implication, since all calls go unencrypted through fring servers.
Second, fring servers support g711 and GSM codecs and this can not be changed in the client. Unfortunately, they use a broken implementation of the GSM codec, which is incompatible with the one that is used by the few telecom vendors that support GSM (notablt, Verizon and AT&T).
So, if your vendors do not support GSM, it will work with g711.
If you vendors do support GSM, there's a high probability you will get one-way audio on your calls.
We've found that the fring client uses a non-standard implementation of the GSM codec which causes the one-way audio.
We have found two work-arounds:
1) use MERA MVTS and modify GSM codec configuration in SIP-HIT transcoding module
2) use a special SIP proxy configuration that will force some codec adjustments on calls from fring.
To configure your own vendor, you need to create a routing tariff for that vendor, a vendor, and a vendor connection. This is available in the Reseller Enterprise Plan.
You will need to enter remote ip of vendor and tech prefix if any.
Porta is codec agnostic meaning that it will work with any standard codecs like g723, 711 , 729.
Vendor connection will have to support SIP and not H323. You can use the online wizard to configure your tech prefix or any required translation.
Using the vendor connection,you can setup the connection to your vendor via 2 authentication methods :-
ip authentication : vendor allows you to connect to vendor service based on your ip
account authentication : vendor allows you to connect with an account login and password
Procedures to setup Merchant Account on Globalink Porta Billing Private Label VoIP Service
Login as reseller and access the customer info screen and click on payment systems tab.
Select your merchant processor from this list.
Setup your login and password as per your vendor instructions.
Select the card you wish to offer.
Return to main Reseller Screen and select currency.
Add the currency of your choice , setup minimum amount for each transaction and associate with your payment system. Your payment processor must support the currency of your choice. You can have more than one processor if necessary to support multiple currencies.
Email Support with your private key to be installed on the porta billing server.
Run tests logged in as subcustomer and make test payments.
Once the merchant account is activated, your clients can pay you directly anytime using our Porta servers. If you enable periodic billing, clients can auto recharge their accounts when balance is low or at set times.
For more information on this topic, search our knowledgebase here at http://support.globalink.us. Just select knowledgebase and search for keyword "merchant". More info can be found at http://portabilling.net
Local number port orders normally take 3-6 weeks for completion. Toll free port orders normally take 5-10 business days for completion. Upon order completion you will receive an updated ticket via http://support.globalink.us
Upon submission of your port order, your account will immediately be debited the appropriate port fee displayed on the main DID Number Portability page within the user portal. All port order fees are non-refundable unless rejection or cancellation occurs within 24 hours of request date. Normal per minute and monthly costs apply as per listed rates.
Detailed Explanation of each item:
Number to port: This is the 10 digit Toll Free or Local DID you wish to port to Globalink Inc.
Type of port: This is either toll free or local depending on which type of number you want to port to us.
Partial port: If you have more then 1 number with your current carrier, but are not porting all, choose yes.
Current Carrier: The carrier or your provider that currently has this telephone number.
Account Number: Your account number with your current provider.
Statement Name: The Company or Individual name that appears on the billing statement showing who owns this number.
Authorized Contact: The person listed on the bill as the authorized contact or owner.
Contact Title: How the Authorized Contact is affiliated with the telephone number.
Address: The address listed on this account as it appears on your statement.
City: The city listed on the billing statement for the number you want to port.
State: The state listed on the billing statement for the number.
Zip: The zip code listed on the billing statement for the number.
Billing Telephone Number: The number listed as the billing contact telephone number on your statement for the number you want to port.
Contact Telephone Number: A number where we can contact the current owner of the number you want to port. Any communication would be discreet.
Number Information Number to Port: Partial (YES/NO): Type Local/ Toll Free : Rate Plan (Pay per minute inbound or flat rate): Location (Residential / Business):
Current Service Provider Information Service Provider Name: Service Provider Address: Service Provider City: Service Provider State: Service Provider Zip: Last Statement Date: Current Charges: Last Payment Date: Last Payment Amount:
Customer Information Account Number: End User name on Statement: Authorized Contact: Contact Title Employee/Owner: Service Address: PO Boxes are not accepted. Service City: Service State: Service Zip Code: Billing Address: Billing City: Billing State: Billing Zip Code: Billing Telephone Number (NPANXXNXXX): Contact Telephone Number (NPANXXNXXX):
Marketing VoIP : Web Marketing techniques and how to resell Globalink Worldkom voip services using the internet.
Target Marketing Ideas for Genesis Voip:
Target Marketing Ideas for Genesis Voip:
I. International Callers:
One of the best demographics for voip phone service is people who call
overseas regularly. This can be people who are originally from another
country, or who have relatives who have moved overseas.
A. Choose a country or a small list of countries that are in the list of
“International Hotspots”, which allows for 200 free minutes each
month included
1. You can choose nations based on knowing that there is a
large number of people from that nation living in your area
in the US and Canada
2. You could choose nations where you know a large number
of people from your area call for another reason (students
studying overseas, businesspeople that travel overseas to
a particular nation regularly, etc.)
3. You can choose nations in the international hotspot list that
you notice have the most competitive rates for the
additional, over 200 minutes. Then you find out how to
reach people who call that nation.
B. You can market to people who call any nation in the world, even
those not on any of our calling lists, as long as the place they are
calling has broadband internet available.
For example: Let’s say Juan (who lives in California) calls
his sister Maria in Acapulco, Mexico frequently. Maria has
broadband internet access. Juan can get Genesis Voip for
both himself and Maria. Once Maria hooks up her adapter to
the high speed internet, she will have phone service, and
she can choose any of our “local” numbers that we have
available for US and Canada. Then she can call Juan, and
he can call her, unlimited (in-network calls).
II. People (or small businesses) who make a lot of long distance calls
within US and Canada
A. People with family members spread out geographically
B. Parents of college students (they can get Genesis Voip for their
students, as most college dorms have high speed internet
access.)
C. Small businesses who do a lot of business out of town
D. Small businesses who want an economical toll-free phone
number
III. Individuals and small businesses who like to be up with the latest
technology
A. With Genesis Voip, customers have all the phone features they
want, without paying any extra for them. We offer great voicemail,
which even sends them an email with the message attached so
they can listen to it. Not to mention caller ID, call waiting,
conference calling, etc., which all costs quite a bit extra with the
traditional phone company.
B. Because voip uses an existing broadband internet line, most
customers are already regular internet users. If you target people
who are already paying for high speed internet, you’ll find a great
target market, because for them it is not additional expense…they
will be saving money right away. They even pay less taxes than
with traditional phone lines.
IV. People who travel frequently
Travelers like the fact that if they take the voip adapter with them, and
their phone service follows them. Once they plug it into high speed
internet access at their hotel (or other destination), they can make and
receive calls, just as if they had plugged it into their high speed internet
access at home.
V. People who have small businesses that they run out of their home
With the professional voicemail features, including the follow-me feature
that can ring other numbers such as their cell phone if they don’t answer
the main line, as well as the unlimited US & Canada calling, and low tollfree
number rates, Genesis Voip is an excellent option for those with a
small or home office.
Setting Up Merchant Account in Porta Billing
Procedures to setup Merchant Account on Globalink Porta Billing Private Label VoIP Service
Login as reseller and access the customer info screen and click on payment systems tab.
Select your merchant processor from this list.
Setup your login and password as per your vendor instructions.
Select the card you wish to offer.
Return to main Reseller Screen and select currency.
Add the currency of your choice , setup minimum amount for each transaction and associate with your payment system. Your payment processor must support the currency of your choice. You can have more than one processor if necessary to support multiple currencies.
Email Support with your private key to be installed on the porta billing server.
Run tests logged in as subcustomer and make test payments.
Once the merchant account is activated, your clients can pay you directly anytime using our Porta servers. If you enable periodic billing, clients can auto recharge their accounts when balance is low or at set times.
For more information on this topic, search our knowledgebase here at http://support.globalink.us. Just select knowledgebase and search for keyword "merchant". More info can be found at http://portabilling.net
Private Label Callback on Globalink-Worldkom Porta Switch - Setting up your Callback Number
Procedures to setup Call Back Number and accounts on Globalink-Worldkom Porta Billing Private Label VoIP Service using Cisco IVR
Login as reseller and access the sub customer screen.
Click to add an account.
To create ani call back account, create an Account with a "cb" prefix, any number of digits in the Account ID, For IVR callback, the account ID has to be in the form: cb2123752640 If the number is in USA, the Associated Number field under Call Features tab has to contain the number again, but this time with leading one (e.g. 12123752640).
Please ensure that a callback DID (Call Back Access Number) can be delivered to an account number.
Once it is delivered successfully (can ring on a SIP device), enable Follow-Me. Always to special number: eg #10#2 if you are on sip6 proxy server
You can enter ## to end your call and connect to another call without hanging up.
The special number must be added to both your Reseller and Customer Tariffs.
For more information on this topic, search our knowledgebase here at http://support.globalink.us. Just select knowledgebase and search for keyword "call back".
Globalink Inc. and the Reseller agree to the following:
1. PRICING
A. All prices for services provided by Globalink Inc. to Reseller are in US dollars.
B. Globalink Inc. has the right to revise its prices in real time due to market conditions. All prices charged will be displayed in the reseller call history page.
C. Reseller shall be responsible for paying all taxes of any nature which become due with regard to Globalink Inc. services, except for taxes on Globalink Inc. income, irrespective of which party may be responsible for reporting or collecting such taxes. Please refer to http://fcc.gov
D. Reseller acknowledges and agrees that the Services are provided as is there are NO REFUNDS for interruption of Globalink Inc. service, including but not limited to poor quality calls, one way audio calls, improperly terminated calls, cut off calls or falsely connected calls as our Carriers bill in real time.
2 PAYMENT
All payments are prepaid in US dollars and reseller is required to maintain sufficient balance at all times as the services are automatically disabled by the system when funds are depleted.
3. Reseller Requirements
A. Technical Support: Reseller will support customers by providing technical support. We do not provide direct support to end users since this a private label offering. We provide support to reseller via our http://support.globalink.usonline ticketing system.
B. Reseller is required to have tech personnel to service and maintain customer accounts. Please refer to http://voip.iglobalink.net/voiptech
C. Reseller is required to have read and understood our requirements at http://worldkom.net/rates/
4. LIMITATION OF GLOBALINK INC'S OBLIGATIONS AND LIABILITY
A. Globalink Inc. will utilize its best efforts to maintain acceptable performance of services contracted for services, but Globalink Inc. makes absolutely no warranties whatsoever, express or implied, including warranty of merchantability or fitness for a particular purpose. Globalink Inc. cannot guarantee continuous service, service at any particular time, or integrity of data stored or transmitted via its system or via the Internet. Globalink Inc. will not be liable for the inadvertent disclosure of, or corruption or erasure of, data transmitted or received or stored on its system. Globalink Inc. shall not be liable to Reseller or any of its customers for any claims or damages which may be suffered by Reseller or its customers, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, inability to access Internet, or inability to transmit or receive information, caused by, or resulting from, delays, non-deliveries, or service interruptions whether or not caused by the fault or negligence of Globalink Inc..
B. Globalink Inc. liability to Reseller, and any Reseller of any Plan or other Globalink Inc. services is limited to the amount paid to and received by Globalink Inc. for service credits not consumed. Setup fees cannot be refunded as we cannot recover the labor cost incurred. In no event shall Globalink Inc. be liable to Reseller, or any Reseller or any other entity for any special, consequential, or other damages, however caused, whether for breach of contract, negligence or otherwise, even if Globalink Inc. has been advised of the possibility of such damage.
C. Reseller will take all necessary measures to preclude Globalink Inc. from being made a party to any lawsuit or claim regarding Globalink Inc. services provided to any Reseller or Reseller. Reseller hereby agrees to indemnify and hold harmless Globalink Inc. from any and all claims of whatever nature brought by any of Reseller's customers against Globalink Inc. in excess of the remedy set forth in paragraph 4 .
5. PROPERTY RIGHTS
Globalink Inc. owns all right, title and interest in Globalink Inc. trade names, service marks, inventions, copyrights, trade secrets, patents, and know-how relating to the design, function, and provision of services by Globalink Inc., and in the related hardware and software systems. Reseller makes no claim to any trade names, service marks, inventions, copyrights, trade secrets, patents, or know-how acquired without infringing Globalink Inc. rights and used by Reseller to promote and provide Plans to Reseller's customers. This agreement does not constitute a license to Reseller to use Globalink Inc. trade names or service marks.
6. CONFIDENTIALITY
Reseller acknowledges that by reason of its relationship with Globalink Inc. hereunder, it may have access to certain information and materials relating to Globalink Inc.'s business, plans, customers, software technology, and marketing strategies that is confidential and of substantial value to Globalink Inc., which value would be impaired if such information were disclosed to third parties. Reseller agrees that it will not use in any way for its own account nor for the account of any third party, nor disclose to any third party, any such information revealed to it by Globalink Inc. Reseller further agrees that it will take every reasonable precaution to protect the confidentiality of such information. In the event of termination of this agreement, there shall be no use or disclosure by the Reseller of any such confidential information in its possession, and all confidential materials shall be returned to Globalink Inc. or destroyed. The provisions of this section shall survive the termination of the agreement for any reason. Upon any breach or threatened breach of this section, Globalink Inc. shall be entitled to injunctive relief, which relief shall not be contested by Reseller.
7. RELATIONSHIP OF THE PARTIES
The relationship between Globalink Inc. and Reseller is that of vendor and client. They shall not be construed as being joint ventures, franchiser/franchisee, or employer/employee. This agreement is a commercial agreement between businesses, not a consumer agreement. Reseller has no authority, apparent or otherwise, to contract for or on behalf of Globalink Inc., or in any other way legally bind Globalink Inc. in any fashion, nor shall Reseller be authorized to make any representations about Globalink Inc. or its services other than to set forth Globalink Inc.'s responsibilities as outlined in this agreement.
8. DISPUTES
The parties shall attempt to resolve all disputes arising out of this agreement in a spirit of cooperation without formal proceedings. Any dispute which cannot be so resolved (other than the collection of money due on unpaid invoices) and other than the injunctive relief referred to in paragraph 8 shall be subject to arbitration upon written demand of either party. Arbitration shall take place in Salina, Kansas or at another location if the parties so agree. The arbitration shall take place before an arbitration panel chosen as follows: The parties shall each choose an arbitrator, and the two arbitrators shall choose a third arbitrator and determine the third arbitrator's compensation. If the parties cannot so agree, the appointing authority shall be the American Arbitration Association. Each party shall have one veto over the choice of the third arbitrator. The three arbitrators shall schedule an informal proceeding, hear the arguments, and decide the matter by secret majority vote. Unless the arbitrators decide otherwise, each party shall pay the costs of its own arbitrator, and shall pay half of the other costs of the arbitration proceeding. Each party shall have the right to have the proceedings transcribed. The arbitrators shall not have the authority to award punitive damages or any other form of relief not contemplated in the contract. The majority of arbitrators shall render a written opinion setting forth the basis on which they arrived at the decision regarding each issue submitted to arbitration; the dissenting arbitrator, if any, shall not issue a dissenting opinion. Regarding each issue submitted to arbitration, the decision shall be final and binding only to the extent it is accompanied by a written explanation of the basis upon which it was arrived at. Judgment upon the award, if any, rendered by the arbitrators may be entered in any court having jurisdiction thereof. Should any legal action permissible under this agreement be instituted to enforce the terms and conditions of this agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney's fees and expenses incurred at both the trial and appellate levels.
9. TERM, TERMINATION:
This agreement shall run until the end of the current calendar year. It shall automatically be renewed on an annual basis unless terminated in one of the following ways:
A. By either party, by notifying the other in writing by November 30 of any given year that this agreement will not be renewed.
B. By Globalink Inc. , upon thirty (30) days' written notice, if Reseller breaches any material and substantial provision of this agreement and has not cured by the end of the 30 days.
C. By Globalink Inc., immediately upon giving written notice to Reseller, in the event that
1. Any bank draft or check delivered by Reseller to Globalink Inc. in payment for Products is returned unpaid and Reseller fails to remedy such nonpayment within five business days;
2. Reseller becomes more than thirty (30) days in arrears in payment of its account with Globalink Inc.;
3. There are instituted bankruptcy or insolvency proceedings against Reseller, which are not vacated within sixty (60) days from the date of filing;
4. Reseller institutes voluntary bankruptcy or insolvency proceedings, or otherwise admits insolvency; or
5. Reseller makes an assignment of all or part of its assets for the benefit of creditors.
D. By Globalink Inc. immediately, if Reseller attempts to assign all or any part of this Agreement without Globalink Inc. prior written approval;
E. By Globalink Inc. immediately, if Reseller fails to cause Globalink Inc. to be informed in writing immediately on the happening of any event specified in this section;
10. NON-ASSIGNABILITY
Reseller's rights and obligations under this agreement may not be transferred or assigned directly or indirectly without the prior written consent of Globalink Inc., which consent shall not be unreasonably refused.
11. PARTIAL INVALIDITY
If any provision of this agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect. Globalink Inc. and Reseller agree to renegotiate in good faith any term held invalid and to be bound by mutually agreed substitute provision.
12. APPLICABLE LAW, JURISDICTIONAL MATTERS
This agreement takes effect when accepted by Globalink Inc. in Kansas. It is to be governed by and construed under the laws of the State of Kansas and the United States of America. The federal and state courts of the State of Kansas shall have exclusive jurisdiction to adjudicate any non-arbitration dispute arising out of this agreement. Reseller hereby expressly consents to (1) the jurisdiction of the courts of Kansas and (2) service of process being effective upon it by registered mail sent to the address set forth at the beginning of this document, as may be changed from time to time by written notice actually received by Globalink Inc.. Globalink Inc. will comply with all orders issuing from tribunals having jurisdiction over Globalink Inc., and that such compliance could affect the services provided by Globalink Inc. to Reseller or its customers; Reseller agrees to hold Globalink Inc. harmless from any claims of Reseller or Reseller's customers resulting from such compliance. To the extent permissible by the law of Reseller's jurisdiction, Reseller waives any requirement that service of process or of any documents be made upon it pursuant to the provisions of the Hague Convention, and agrees to accept service of process, service of documents, and/or notice of arbitration by any form of return receipt delivery.
13. NOTICES
All notices may be sent via ticket at http://support.globalink.us.
14. EMERGENCY SERVICES - 911 Services
14.1 Non-Availability of Traditional 911 or E911 Service.
Reseller MUST MAINTAIN AN ALTERNATE MEANS OF REQUESTING EMERGENCY SERVICES. Reseller acknowledges and understands that Globalink Inc. does NOT support traditional 911 and E911 access to emergency services. The limited emergency response service provided by us differs in a number of important ways from traditional 911 and E911 as explained further below. Reseller must maintain an alternate means of accessing traditional emergency response services.
Our 911 Service is not automatic; Reseller must separately take affirmative steps, as described in this Agreement and on our website, to register the address where Reseller will use the Services in order to activate the 911 feature. Reseller must do this for each interconnected virtual number that Reseller obtains. The 911 Service is different in a number of important ways from traditional 911 or E911 service as described on our website page for E911 Service and below. Reseller shall inform any household residents, guests and other third persons who may be present at the physical location where Reseller utilize the Service of
(i)the non-availability of traditional 911 or E911, and
(ii)the important differences in and limitations of the our 911 service as compared with traditional 911 or E911 Service.
14.2 Registration of Physical Location Required.
Reseller acknowledges and understands that for each did that Reseller uses for the Service. Reseller must register with the physical location where Reseller will be using the Service with did number.
When Reseller moves the Device to another location, Reseller must register your new location. If Reseller does not register your new location, any call Reseller makes using the 911 Service feature may be sent to an emergency center near your old address.
14.3 911 Activation Required.
Reseller acknowledges and understands that your 911 Service will not be activated for any phone line that Reseller is using with the Service, unless and until Reseller has submitted a verified address and 911 did is setup. Any number changes or porting will require reverification.
14.4 Third Party 911 Provider.
Reseller acknowledges and understands that Globalink Inc. contracts with a third party to use the address of your registered location to determine the nearest emergency response center and then forward your call to a general number at that center. Reseller hereby authorizes us to disclose your name and address to third-party service providers, including, without limitation, call routers, call centers and public service answering points, for the purpose of dispatching emergency services personnel to your registered location.
14.5 Service Outages.
(a) Service Outages Due to Power Failure or Disruption. Reseller acknowledges and understands that 911 Service does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including 911 Service, will not function until power is restored. Following a power failure or disruption, Reseller may need to reset or reconfigure the Device prior to utilizing the Service, including 911 Service.
(b) Service Outages Due to Internet Outage or Suspension or Termination of Broadband Service or ISP Service. Reseller acknowledges and understands that service outages or suspensions or terminations of service by your broadband provider or ISP will prevent all Service, including 911 Service, from functioning.
(c) Service Outage Due to Suspension or Termination of Your Account.
Reseller acknowledges and understands that service outages due to suspension or termination of your account will prevent all Service, including 911 Service, from functioning.
(d) Service Outages Due to Internet or Broadband Service Provider Blocking of Ports or Other Acts. Reseller acknowledges and understands that your broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. In that event, provided that Reseller alerts us to this situation, Globalink Inc. will attempt to work with Reseller to resolve the issue. During the period that the ports are being blocked or your Service is impeded, and unless and until the blocking or impediment is removed or the blocking or impediment is otherwise resolved, your Service, including the 911 Service feature, may not function. Reseller acknowledges that Globalink Inc. is not responsible for the blocking of ports by your broadband provider or any other impediment to your usage of the Service, and any loss of service, including 911 Service, that may result. In the event Reseller loses service as a result of blocking of ports or network congestion or any other impediment to your usage of the Service, Reseller will continue to be responsible for payment of the Service charges unless and until Reseller terminate the Service in accordance with this Agreement.
(e) Other Service Outages. Reseller acknowledges and understands that if there is a Service outage for any reason , such outage will prevent all Service, including 911 Service, from functioning. Such outages may occur for a variety of reasons, including, but not limited to, those reasons described elsewhere in this Agreement.
14.6 Possible Lack of Automatic Number and Location Identification.
Reseller acknowledges and understands that it may or may not be possible for the local emergency personnel to automatically obtain your phone number when Reseller uses voip 911 Service if carriers who route the traffic to the emergency response center and that center may not be capable of receiving and passing on that information. As a result, the operator who answers your 911 Service call may not be able to automatically obtain your phone number and call Reseller back if the call is not completed or is not forwarded, is dropped or disconnected, if Reseller are unable to speak to tell the operator your phone number, or if the Service is not operational for any reason. Reseller will need to state the nature of your emergency promptly and clearly, including your location (and possibly your telephone number), as the operator may not have this information.
14.7 Disclaimer of Liability and Indemnification.
Reseller acknowledges and understands that Globalink Inc. does not have any control over whether, or the manner in which, calls using our 911 Service are answered or addressed by any local emergency response center. Globalink Inc. disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center.
Reseller acknowledges and understands that Globalink Inc. rely on third parties to assist us in routing 911 Service calls to local emergency response centers and to a national emergency calling center. Globalink Inc. disclaims any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither our Globalink Inc., nor its officers or employees, may be held liable for any claim, damage, or loss, and Reseller hereby waive any and all such claims or causes of action, arising from or relating to our 911 Service unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. Reseller shall defend, indemnify, and hold harmless our Globalink Inc. and or any of our subsidiaries, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to Reseller in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, attorneys fees) by, or on behalf of, Reseller or any third party relating to the absence, failure or outage of the Service, including 911 Service, incorrectly routed 911 Service calls, and/or the inability of any user of the Service to be able to use 911 Service or access emergency service personnel.
14.8 Alternate 911 Arrangements.
Reseller acknowledges and understands that Globalink Inc. strongly encourages Reseller to have an alternate means of accessing traditional 911 or E911 services or terminating the Service. Globalink Inc. does not recommend Reseller rely on a non-traditional 911 service in an emergency.
14.9 911 Abuse – False Alarm Fees.
Reseller acknowledges and understands that Globalink Inc. charges a fee of $85 for each false call made to the 911 Service. This is to cover the cost of the service that Globalink Inc. must pay when Globalink Inc. connects false 911 calls. Reseller acknowledges and understands that while our 911 Service is not traditional 911, abusing the 911 Service, making false or prank calls to a 911 service is still a crime. If Reseller commits such acts, your account will be terminated and Reseller may be prosecuted by your local and state governments.
15.ENTIRE AGREEMENT; MODIFICATIONS
This agreement sets forth the entire agreement and understanding between the parties and merges all prior discussion between them. Globalink Inc. may make changes to this agreement upon thirty (30) days' written notice to Reseller, advising of the change and the effective date thereof. Utilization of Globalink Inc. services by Reseller and/or its customers following the effective date of such change shall constitute acceptance by Reseller of such change(s), unless Reseller objects in writing to such changes, in which case the changes shall not take effect until the annual renewal date of this agreement. Otherwise, this agreement may not be modified except by the written consent of both parties.
IN WITNESS WHEREOF, the parties hereto, intending to be legally bound hereby, do hereby execute this instrument, with each electronic signature warranting its authority to enter into this agreement on behalf of the party it represents.
Updated Merchant Processors for Miami Data Center
These payment systems should work with our PortaBilling Private Label Voip Servers :-
Thank You. Globalink Inc Support For info on portabilling please visitportabilling.net
Globalink-Worldkom Private Label VoIP Reseller Program
Documents and Support for VoIP Private Label Resellers on Porta Switch Multimedia Platform
How to upload tariffs in Porta Billing
You will first need to download your rates from Porta Switch.
Do a "Save As" and name the file to the same name as the tariff assigned by your system administrator.
Rename the tariff name and short description fields under tabs to match the exact names on your tariff.
Go to the forbidden column and setup your formula with markup eg =G2*1.1
Move the mouse to the right hand bottom of the cell until mouse becomes a solid black +
Double click and this should copy the formula through the whole column.
Ctrl and Shift and down arrow to select whole column and copy and paste (select the special option and the values option) to all 4 columns. First Price, Next Price, Off-peak First Price, Off-peak Next Price.
Do ctrl, shift and down arrow and select the effective dates column and delete all dates.
Save your file and then upload your new tariffs to Porta.
How to use VoIP with your mobile/cell phone
You can make voip calls via your mobile or cell phone by either using our calling card gateways, did forwarding or via third party software like fring™. Fring is a free mobile VoIP enabled software that lets you talk and do live chat (IM) using your handset's Internet connection instead of costly mobile airtime (GSM) minutes. So fring enables you make free mobile calls over Wi-Fi Internet access or your GPRS, EDGE or 3G Internet data plan. Windows mobile devices that can access the internet via Wi-Fi or a mobile provider internet data plan, would be good candidates for fring.
Please start fring and then go to "menu", "settings", "configure services" and choose "sip" and then setup your account as other sip provider.
You can then enter Globalink VoIP login and password. You can setup your voip sip proxy as sip2.iglobalink.net or any other sip server from Globalink VoIP Service.
You can then start saving on your calls using Globalink VoIP Private Label reseller service. Please visit worldkom.net for more info.
Linksys VoiP Adaptor Reset and Configuration
Linksys PAP2T Setup and Configuration
STEP 1 Please check to see what IP address was given to your device by your router. Please pick up the phone attached to line one or two on your PAP2T and dial:
**** (four asterisks)
then dial: 110 #
The system will announce the IP address of your device (for an example 192.168.1.1)
( You can reset the device to manufacturer default settings if your device was previously used. Please dial **** then 73738 1 to confirm. Please ensure you do not have an admin password enabled.)
STEP 2 Please open your internet browser on your computer which is connected to your network and enter the address you heard in Step 1:
for an example http://192.168.1.1/
STEP 3 Please click on the "Admin Login" button near the top right side of the screen. Then click on the "Line 1" or "Line 2" depending on which line you are configuring ( your phone is connected to).
STEP 4 Please only change the following settings:-
Proxy:sip1.iglobalink.net. Please refer to Globalink Support email for details as you may be using a different proxy server.
Display Name: Enter your name to be displayed in the caller id.
User ID: Porta Account number (can be an actual phone number or the 999 virtual number) Please enter did or phone number beginning with country code for an example 17864729610
Password: Enter the voip password found in the porta account or given by support.
STEP 5 Select G711u for codec if you have enough bandwidth as the call quality will be better.
STEP 6 Please click on the "Save Settings " button at the bottom of the screen.
STEP 7 Please always dial country code and number to make calls. No international access codes are necessary.
If you get "not in tariff message", please update your tariff file (rates) with the country code you are dialing. Your tariff file can be found under tariffs under your Private Label VoIP Reseller Login.
If you get "account number is invalid", please check if you entered the correct sip server, account number and password.
Private Label Calling Card Setup on Globalink-Worldkom Porta Billing using Cisco IVR/Callshop IVR
Procedures to setup Calling Card Account on Globalink-Worldkom Porta Billing Private Label VoIP Service using Cisco IVR
Login as reseller and access the sub customer screen.
Click to add an account.
To create a calling card, create a Debit Account with a "cc" prefix, any number of digits in the Account ID, and 4 digits in the VoIP password. The calling card number is the concatenation of these two values, for example: Account ID: cc123456 VoIP Pass: 7597 (must be unique digits) That means calling card number is 1234567597
Please ensure that a DID (Local Calling Card Access Number) that supports DTMF or dial tone can be delivered to an account number or can be a virtual number for callshop applications.
Once it is delivered successfully (can ring on a SIP device), enable Follow-Me , Always to special number: eg #10#1 if you are on sip6
The special number must be added to both your Reseller and Customer Tariffs.
You should then be able to just dial the Access Number and make calls.
*15 - to register a number (for pinless dialing)
All inputs need to be followed by #
Please enter *15 followed by # when prompted by CISCO IVR to associate the ANI delivered by your DID provider with the calling card.
Your provider will need to pass ani in the preferred e.164 format.
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